# 2-way Email Link Problem

**URL:** <https://forum.inductiveautomation.com/t/2-way-email-link-problem/6573>\
**Category:** Ignition\
**Created:** [May 24, 2013, 1:59pm UTC](https://forum.inductiveautomation.com/t/2-way-email-link-problem/6573 "2013-05-24T13:59:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Duffanator](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/duffanator/32/3560_2.png) [@Duffanator](https://forum.inductiveautomation.com/u/Duffanator)\
**Post date:** [May 24, 2013, 1:59pm UTC](https://forum.inductiveautomation.com/t/2-way-email-link-problem/6573/1 "2013-05-24T13:59:41Z")

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Hey guys,

I noticed after upgrading to 7.6.1 RC5 that the links sent in e-mails are not working properly. Ignition sends the link but the whole link path is not included in the actual link. If you look at the example below, everything up until the “=” sign is included in the link, but if I click that link then it will take me to a page that say there are no current active alarms. If I manually copy the link with the “=” sign and paste it into my browser then it takes me to the correct alarm to acknowledge. previously I had RC3 installed and this was working fine. FYI. Thanks!

 ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/7/7bfc1e4866e9c2393a9c0376b7fca78970154033.png)

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 24, 2013, 3:00pm UTC](https://forum.inductiveautomation.com/t/2-way-email-link-problem/6573/2 "2013-05-24T15:00:53Z")

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Looks like your email client isn’t interpreting the ‘=’ as part of the link ☹

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<div class="post-metadata">

**Author:** ![Duffanator](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/duffanator/32/3560_2.png) [@Duffanator](https://forum.inductiveautomation.com/u/Duffanator)\
**Post date:** [May 24, 2013, 3:09pm UTC](https://forum.inductiveautomation.com/t/2-way-email-link-problem/6573/3 "2013-05-24T15:09:00Z")

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😢 indeed. We’re using a pretty popular e-mail client, Exchange server 2010 and Outlook 2007.

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 24, 2013, 3:38pm UTC](https://forum.inductiveautomation.com/t/2-way-email-link-problem/6573/4 "2013-05-24T15:38:52Z")

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I’ll update the email profile so ‘=’ signs don’t get included.

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<div class="post-metadata">

**Author:** ![Duffanator](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/duffanator/32/3560_2.png) [@Duffanator](https://forum.inductiveautomation.com/u/Duffanator)\
**Post date:** [May 24, 2013, 4:11pm UTC](https://forum.inductiveautomation.com/t/2-way-email-link-problem/6573/5 "2013-05-24T16:11:26Z")

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Awesome, thanks!