# 7.2.x installation problems Windows 7 **URL:** \ **Category:** Ignition\ **Created:** [February 15, 2011, 7:28pm UTC](https://forum.inductiveautomation.com/t/7-2-x-installation-problems-windows-7/2640 "2011-02-15T19:28:50Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![alyrian](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@alyrian](https://forum.inductiveautomation.com/u/alyrian)\ **Post date:** [February 15, 2011, 7:28pm UTC](https://forum.inductiveautomation.com/t/7-2-x-installation-problems-windows-7/2640/1 "2011-02-15T19:28:50Z")
I have a strange installation problem. On a laptop with Windows 7 Pro 64 bits, no problem. On a desktop with Windows 7 Pro 32 bits, problems. Ok so, I download the latest Ignition 7.2.3 (same happened with version 7.2.2 at least). Launch the install, click agree, it goes and do its bit, then it stays stuck at like 95%, it’s written ‘Installing Ignition’, green bar is at around 95% but nothing will ever happen. Now If I launch a second time the installation (so 2 installations running at the same time). It asks me for upgrading the 1st one, I say yes. The 2nd one will finish installing. Launching a browser, I get access to Ignition. All fine. If I reboot. It’s all gone, launching the browser doesn’t work. I have to re-install using the double installation trick. In Start/Programs/Inductive Automation, there’s nothing there. Help please Works perfect on the laptop though ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 15, 2011, 8:08pm UTC](https://forum.inductiveautomation.com/t/7-2-x-installation-problems-windows-7/2640/2 "2011-02-15T20:08:05Z")
Are you downloading the 32-bit or 64-bit installer? ---
**Author:** ![alyrian](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@alyrian](https://forum.inductiveautomation.com/u/alyrian)\ **Post date:** [February 15, 2011, 8:17pm UTC](https://forum.inductiveautomation.com/t/7-2-x-installation-problems-windows-7/2640/3 "2011-02-15T20:17:54Z")
I’ll double check tomorrow when back in the office to be sure but I’m pretty sure I’m using the 32 bit, in fact I installed the 32 bit version on the 64 bit system. ---
**Author:** ![Colby.Clegg](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/colby.clegg/32/3282_2.png) [@Colby.Clegg](https://forum.inductiveautomation.com/u/Colby.Clegg)\ **Post date:** [February 16, 2011, 1:25am UTC](https://forum.inductiveautomation.com/t/7-2-x-installation-problems-windows-7/2640/4 "2011-02-16T01:25:42Z")
There are a few things I would suggest trying: A) Right click on the installer and select “Run as administrator”. B) Instead of using the installer, download the zip file version of Ignition. Extract it to a folder somewhere and try running the “install-ignition” batch file from the command line. If it fails, what error does it give you? If it succeeds, try starting the server by calling “start-ignition” batch file. Make sure that Java 6 is installed, and that it is installed correctly. From the command line, try running: “\>java -version” If it’s the wrong version or you get a message stating that “java” is not a valid command, try installing the JRE from [java.com](http://java.com) first. Hope this helps, ---
**Author:** ![alyrian](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@alyrian](https://forum.inductiveautomation.com/u/alyrian)\ **Post date:** [February 16, 2011, 3:54pm UTC](https://forum.inductiveautomation.com/t/7-2-x-installation-problems-windows-7/2640/5 "2011-02-16T15:54:39Z")
I tried before to run as administrator (I’m logged in as admin already), Java 6 Update 24 was installed. When I did the installation using the zip file, on running “install-ignition” batch file, I had an error, Ignition Gateway service already running… I deleted the service within the registry, rebooted, and now it works fine. Thanks a lot