# Acknowledge Alarm SMS **URL:** \ **Category:** General Discussion\ **Created:** [May 22, 2013, 3:58pm UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558 "2013-05-22T15:58:08Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![emca222](https://avatars.discourse-cdn.com/v4/letter/e/a4c791/32.png) [@emca222](https://forum.inductiveautomation.com/u/emca222)\ **Post date:** [May 22, 2013, 3:58pm UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/1 "2013-05-22T15:58:08Z")
I have my Raven XT setup and it is sending out SMS’s as expected when a tags Above Setpoint is reached, I have Two way enabled in the Alarm Notification Profile. When I return the acknowledge code my alarm still remains active, I have the Ack Mode in my tag set to Manual. What else have I to do to get my alarm to deactivate when an acknowledge code is received. ---
**Author:** ![Colby.Clegg](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/colby.clegg/32/3282_2.png) [@Colby.Clegg](https://forum.inductiveautomation.com/u/Colby.Clegg)\ **Post date:** [May 23, 2013, 12:05am UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/2 "2013-05-23T00:05:10Z")
Hi, Do you actually see the alarm become acknowledged in the system? If so, it sounds like you just want to configure the table to not show “acknowledged” alarms, active or not. If the alarm never says “acknowledged”, Ignition must not be getting the acknowledgement from the modem. Regards, ---
**Author:** ![emca222](https://avatars.discourse-cdn.com/v4/letter/e/a4c791/32.png) [@emca222](https://forum.inductiveautomation.com/u/emca222)\ **Post date:** [May 23, 2013, 2:59pm UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/3 "2013-05-23T14:59:50Z")
Thanks Colby The table is configured only show Active and Unacknowledged alarms so the problem is between the modem and Ignition, any tips on trouble shooting this. I can see from the Ace Manager’s Last Incoming Message the modem has received the return code. By the way I presume we don’t need to enclose the return code in single quotation marks is this correct? (though I have tried both ways). ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [May 23, 2013, 3:05pm UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/4 "2013-05-23T15:05:07Z")
Do you have the profile set up in 2-way mode and the Raven XE configured with the address of your Ignition gateway? ---
**Author:** ![emca222](https://avatars.discourse-cdn.com/v4/letter/e/a4c791/32.png) [@emca222](https://forum.inductiveautomation.com/u/emca222)\ **Post date:** [May 23, 2013, 4:28pm UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/5 "2013-05-23T16:28:01Z")
The profile is setup in 2-way mode, where exactly do I set the Raven XE’s address to my Ignition’s gateway?. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [May 23, 2013, 4:31pm UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/6 "2013-05-23T16:31:04Z")
![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/a/a958ed7a36b766407b86507ec629483aa9f9f4e7.png) ---
**Author:** ![emca222](https://avatars.discourse-cdn.com/v4/letter/e/a4c791/32.png) [@emca222](https://forum.inductiveautomation.com/u/emca222)\ **Post date:** [May 27, 2013, 9:19am UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/7 "2013-05-27T09:19:30Z")
Thanks Kevin That and setting Inbound Port Filtering Mode to 1 got acknowledgements working. ---
**Author:** ![rs326](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/rs326/32/4500_2.png) [@rs326](https://forum.inductiveautomation.com/u/rs326)\ **Post date:** [June 14, 2013, 11:14am UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/8 "2013-06-14T11:14:31Z")
Hi, Can you please tell me exactly which Raven are you using the Xt or the XE. Thanks 😕 ---
**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\ **Post date:** [June 26, 2013, 9:56pm UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/9 "2013-06-26T21:56:46Z")
We currently only support the Raven XE ---
**Author:** ![Rick\_Schadller](https://avatars.discourse-cdn.com/v4/letter/r/8c91f0/32.png) [@Rick\_Schadller](https://forum.inductiveautomation.com/u/Rick_Schadller)\ **Post date:** [January 3, 2025, 4:03pm UTC](https://forum.inductiveautomation.com/t/acknowledge-alarm-sms/6558/10 "2025-01-03T16:03:19Z")
I know this is a bit later but where do you set the Inbound Port Filtering Mode?