# Active Directory - Manage users incomplete list

**URL:** <https://forum.inductiveautomation.com/t/active-directory-manage-users-incomplete-list/80044>\
**Category:** Ignition\
**Created:** [October 4, 2023, 10:32pm UTC](https://forum.inductiveautomation.com/t/active-directory-manage-users-incomplete-list/80044 "2023-10-04T22:32:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![indra.biswas](https://avatars.discourse-cdn.com/v4/letter/i/3bc359/32.png) [@indra.biswas](https://forum.inductiveautomation.com/u/indra.biswas)\
**Post date:** [October 4, 2023, 10:32pm UTC](https://forum.inductiveautomation.com/t/active-directory-manage-users-incomplete-list/80044/1 "2023-10-04T22:32:53Z")

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Shouldn't all the users show up when clicking on the 'manage users' selection from the Users, Roles section ?  
I've got an Active Directory setup on a client site, and the list doesn't look complete. I don't show up on that list, even though I can login to the gateway fine. There are other users that seem missing.

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**Author:** ![Austin\_Dollar](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/austin_dollar/32/37052_2.png) [@Austin\_Dollar](https://forum.inductiveautomation.com/u/Austin_Dollar)\
**Post date:** [October 13, 2023, 11:41pm UTC](https://forum.inductiveautomation.com/t/active-directory-manage-users-incomplete-list/80044/2 "2023-10-13T23:41:47Z")

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Hello @indra.biswas,

This issue seems like it may require some troubleshooting to isolate specifically what the issue is here. I would suggest reaching out to our support department, as they will be able to help you troubleshoot and resolve this issue. You can open a support ticket at the following link:

[https://support.inductiveautomation.com/hc/en-us](https://support.inductiveautomation.com/hc/en-us)

Regards,