# Airlink LS300 RV50X - HELP to SETUP **URL:** \ **Category:** Ignition\ **Tags:** perspective\ **Created:** [January 11, 2024, 4:52pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127 "2024-01-11T16:52:11Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Thiago\_Vilela](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/thiago_vilela/32/37352_2.png) [@Thiago\_Vilela](https://forum.inductiveautomation.com/u/Thiago_Vilela)\ **Post date:** [January 11, 2024, 4:52pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/1 "2024-01-11T16:52:11Z")
Hello, We bought the Airlink RV50x and the SMS module. We are having problems to setup it. Is someone using this? If yes could you share your setup? Because we tried to follow this instruction below and didn't work. > **[AirLink LS300 Setup Guide](https://support.inductiveautomation.com/hc/en-us/articles/360047170772-AirLink-LS300-Setup-Guide)** > > AirLink LS300 Configuration Template > AirLink LS300 Setup Instructions (Template) > AirLink LS300 Setup Instructions (General) We are trying to connect the airlink to our network. We need to set the Airlink IP Address to our network IP Address: 10.17.224.66 Mask: 255.255.255.192 Gateway: 10.17.224.65 Ignition Address IP Address 10.17.232.121 Mask 255.255.255.0 Gateway: 10.17.232.1 Note: I can send SMS using PuTTY if the RV50X is connected to a pc, when we switch to the network we can't ping or access anymore. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 11, 2024, 5:16pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/2 "2024-01-11T17:16:13Z")
> [@Thiago\_Vilela](#): > > IP Address: 10.17.224.66 > [@Thiago\_Vilela](#): > > IP Address 10.17.232.121 Those are different subnets. Your network needs to permit UDP packets to travel in both directions between those addresses, without going through any NAT. That is not a typical router/firewall setup, so your firewalls are likely the problem. You should get your IT people involved. ---
**Author:** ![Thiago\_Vilela](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/thiago_vilela/32/37352_2.png) [@Thiago\_Vilela](https://forum.inductiveautomation.com/u/Thiago_Vilela)\ **Post date:** [January 11, 2024, 6:35pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/3 "2024-01-11T18:35:44Z")
Thanks. We change the ip and mask for the connection. IP Address 10.17.232.11 Mask 255.255.255.0 But still not working. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 11, 2024, 6:37pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/4 "2024-01-11T18:37:30Z")
Do your IT people know how to use Wireshark? I strongly recommend it. ---
**Author:** ![Thiago\_Vilela](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/thiago_vilela/32/37352_2.png) [@Thiago\_Vilela](https://forum.inductiveautomation.com/u/Thiago_Vilela)\ **Post date:** [January 11, 2024, 6:48pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/5 "2024-01-11T18:48:28Z")
Thanks. In this network, we have a lot of other devices(pcs, servers....) connected and we didn't have any problems. Maybe there is something I'm doing wrong in the setup. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 11, 2024, 6:52pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/6 "2024-01-11T18:52:35Z")
Wireshark will provide important clues as to what is going on. ---
**Author:** ![michael.flagler](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michael.flagler/32/26272_2.png) [@michael.flagler](https://forum.inductiveautomation.com/u/michael.flagler)\ **Post date:** [January 11, 2024, 8:58pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/7 "2024-01-11T20:58:16Z")
You should have kept your original thread going instead of starting a second thread on the exact same topic. > [@AIRLINK LS300 RV50X network gateway](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-network-gateway/83861): > > Please someone can help me with this setup. I did follow the procedure in this link: I did the setup connecting the RV50x on my ethernet port in my PC, but when I connected to the router I couldn't access it anymore. The problem is how can I connect the RV50x to my network gateway to use in ignition. I didn't find a place to set my Gateway Ip Address. Thanks As @pturmel mentioned, you're on different subnets, so these networks will need routed and the proper ACLs in place. You can't just change subnet masks to make things work. I don't know if you can get IT to allow you to put the modem on the same network as Ignition, but it would take the firewall out of the equation. ---
**Author:** ![Thiago\_Vilela](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/thiago_vilela/32/37352_2.png) [@Thiago\_Vilela](https://forum.inductiveautomation.com/u/Thiago_Vilela)\ **Post date:** [January 12, 2024, 3:41pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/8 "2024-01-12T15:41:59Z")
I already made the change. It is in the same network as Ignition, and still not working. ---
**Author:** ![michael.flagler](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michael.flagler/32/26272_2.png) [@michael.flagler](https://forum.inductiveautomation.com/u/michael.flagler)\ **Post date:** [January 12, 2024, 4:58pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/9 "2024-01-12T16:58:15Z")
I'm not sure why it wouldn't at least ping if you're on the same network both physical and subnet unless there's a different VLAN on a managed switch isolating the device from other devices. ---
**Author:** ![Thiago\_Vilela](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/thiago_vilela/32/37352_2.png) [@Thiago\_Vilela](https://forum.inductiveautomation.com/u/Thiago_Vilela)\ **Post date:** [January 16, 2024, 2:11pm UTC](https://forum.inductiveautomation.com/t/airlink-ls300-rv50x-help-to-setup/84127/10 "2024-01-16T14:11:27Z")
The Airlink now is in the same Subnet/Mask as Ignition. In the Ignition server, we can ping and connect to the Airlink. I still can't send SMS through the ignition, by PuTTY is working normally. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/4/34854550998dce9cc1c2380cea6f2f4e0a2d6f71.png) Ignition: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/5/e5c78985a6bb0fd3fe09e6831c1fccb6731d738a.png) Could be related to ports 17341 and 17342?