# Alarm Acknowledgement from email reply

**URL:** <https://forum.inductiveautomation.com/t/alarm-acknowledgement-from-email-reply/32789>\
**Category:** Ignition\
**Tags:** ignition80\
**Created:** [March 4, 2020, 1:26am UTC](https://forum.inductiveautomation.com/t/alarm-acknowledgement-from-email-reply/32789 "2020-03-04T01:26:05Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![evan.rynearson](https://avatars.discourse-cdn.com/v4/letter/e/e8c25b/32.png) [@evan.rynearson](https://forum.inductiveautomation.com/u/evan.rynearson)\
**Post date:** [March 4, 2020, 1:26am UTC](https://forum.inductiveautomation.com/t/alarm-acknowledgement-from-email-reply/32789/1 "2020-03-04T01:26:05Z")

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We have built two way acknowledgement on our alarm notifications using the email notification profile.

We can successfully acknowledge alarms by replying to the alarm email from Microsoft Outlook - Desktop Version with a blank response, but the acknowledgement does not come through if you reply through the outlook app on your phone.

Any thoughts on why this is? This happens for everyone - even myself with full admin rights.