# Alarm Acknowledgement not working - 8.0.14

**URL:** <https://forum.inductiveautomation.com/t/alarm-acknowledgement-not-working-8-0-14/36896>\
**Category:** Ignition\
**Created:** [July 21, 2020, 12:56pm UTC](https://forum.inductiveautomation.com/t/alarm-acknowledgement-not-working-8-0-14/36896 "2020-07-21T12:56:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DSI600](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@DSI600](https://forum.inductiveautomation.com/u/DSI600)\
**Post date:** [July 21, 2020, 12:56pm UTC](https://forum.inductiveautomation.com/t/alarm-acknowledgement-not-working-8-0-14/36896/1 "2020-07-21T12:56:14Z")

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I can’t acknowledge any alarm on the primary gateway. If I restart this gateway and it fails over to our redundant I can acknowledge alarms, then when it fails back to the primary I have 840 alarms that are not acknowledge.

When I select all alarms in the summary and hit acknowledge they go away like they have been acknowledge then come back.

Is there a way to reset the alarm system to clear whatever this issue is? Rebooting the gateway does not seem to help on the primary.

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**Author:** ![DSI600](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@DSI600](https://forum.inductiveautomation.com/u/DSI600)\
**Post date:** [July 24, 2020, 2:06pm UTC](https://forum.inductiveautomation.com/t/alarm-acknowledgement-not-working-8-0-14/36896/2 "2020-07-24T14:06:59Z")

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For anyone else that finds this same issue. I worked with tech support and I can’t acknowledge alarms if there is 100 or more unacknowledged alarms in a redundant system. I had 960 some alarms that were not acknowledged as it just kept building up from startup and not being able to acknowledge for the last 3 weeks.

The solution for now is to disable the redundancy and acknowledge the alarms on the primary which does work and then re-enable redundancy. Tech support is looking into the issue.