# Alarm does not send out custom message

**URL:** <https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725>\
**Category:** Ignition\
**Tags:** ignition80, perspective\
**Created:** [April 21, 2022, 10:03pm UTC](https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725 "2022-04-21T22:03:06Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![mSet](https://avatars.discourse-cdn.com/v4/letter/m/839c29/32.png) [@mSet](https://forum.inductiveautomation.com/u/mSet)\
**Post date:** [April 21, 2022, 10:03pm UTC](https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725/1 "2022-04-21T22:03:06Z")

</div>

Has anyone come across an issue where a custom subject/message fails to deliver from an alarm tag and instead sends out the subject/message in the pipeline?

---

<div class="post-metadata">

**Author:** ![josborn](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@josborn](https://forum.inductiveautomation.com/u/josborn)\
**Post date:** [April 21, 2022, 10:07pm UTC](https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725/2 "2022-04-21T22:07:50Z")

</div>

Can you show us what result you are seeing and your configuration?

---

<div class="post-metadata">

**Author:** ![mSet](https://avatars.discourse-cdn.com/v4/letter/m/839c29/32.png) [@mSet](https://forum.inductiveautomation.com/u/mSet)\
**Post date:** [April 21, 2022, 10:23pm UTC](https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725/3 "2022-04-21T22:23:31Z")

</div>

I have an alarm with the Email Notification Properties filled in for Custom Message and Custom Subject. Active Pipeline is a pipeline created with a simple Notification Block with an empty Subject/Message as I want the custom message to send. I occasionally receive my custom subject and message. Other times, I get an empty email.

---

<div class="post-metadata">

**Author:** ![josborn](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@josborn](https://forum.inductiveautomation.com/u/josborn)\
**Post date:** [April 21, 2022, 10:50pm UTC](https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725/4 "2022-04-21T22:50:17Z")

</div>

OK, I think I get it now.  
Your notification block is something like this:  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/4/44dcc79709b53882324f008027d63f8eb2bf8602.png)

And your alarm config is something like this:

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/5/35f6470d2374fe1369175c604416a21f3ee6893a.png)

This should always work the way you want. Is there a possibility that you have more than one notification configured for the same alarm?

Check the gateway logs to see if you are executing multiple pipelines or if there are any related errors.

Edit:  
You could also have one or more tags that are missing the alarm subject and or message.

---

<div class="post-metadata">

**Author:** ![mSet](https://avatars.discourse-cdn.com/v4/letter/m/839c29/32.png) [@mSet](https://forum.inductiveautomation.com/u/mSet)\
**Post date:** [April 21, 2022, 11:11pm UTC](https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725/5 "2022-04-21T23:11:35Z")

</div>

Well, multiple alarms may use the same pipeline, would that be an issue? The tags aren’t missing the custom subject or message as it’s part of the default type. Am I using the alarms incorrectly here?

---

<div class="post-metadata">

**Author:** ![josborn](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@josborn](https://forum.inductiveautomation.com/u/josborn)\
**Post date:** [April 21, 2022, 11:24pm UTC](https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725/6 "2022-04-21T23:24:52Z")

</div>

No that’s perfectly fine. The only scenarios that i can think of that could result in what you are seeing are in my previous post. Possibly a binding that results in an error when evaluated, i haven’t tried that though.

Edit:  
Also, the more detailed information, screen shots, code (please use preformatted text button `</>`) log entries, etc… the more likely we are going to be able to help.

---

<div class="post-metadata">

**Author:** ![Pat\_Cunningham](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pat_cunningham/32/57710_2.png) [@Pat\_Cunningham](https://forum.inductiveautomation.com/u/Pat_Cunningham)\
**Post date:** [July 2, 2025, 7:56pm UTC](https://forum.inductiveautomation.com/t/alarm-does-not-send-out-custom-message/58725/7 "2025-07-02T19:56:55Z")

</div>

Did you figure this out? I am having the same problem.