# Alarm Pipeline Email issues

**URL:** <https://forum.inductiveautomation.com/t/alarm-pipeline-email-issues/66828>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [November 22, 2022, 8:42pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-email-issues/66828 "2022-11-22T20:42:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\
**Post date:** [November 22, 2022, 8:42pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-email-issues/66828/1 "2022-11-22T20:42:59Z")

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We are attempting to add the email functionality to our gateway. I tested the connection in the 'Email Settings' section and it worked. However when I try to use it on a tag it does not send an email and the logs show this 'The email message will not be sent, the connection cannot be validated.' What am I missing?

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [November 22, 2022, 8:55pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-email-issues/66828/2 "2022-11-22T20:55:10Z")

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There should have been an error in the gateway logs at the same time, can you check the logs and post some more information?

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<div class="post-metadata">

**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\
**Post date:** [November 22, 2022, 8:59pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-email-issues/66828/3 "2022-11-22T20:59:29Z")

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That is the only thing in the logs.

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [November 22, 2022, 9:07pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-email-issues/66828/4 "2022-11-22T21:07:58Z")

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As far as I can tell this means the email profile is in Errored or Unknown state, then...

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<div class="post-metadata">

**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\
**Post date:** [November 22, 2022, 9:29pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-email-issues/66828/5 "2022-11-22T21:29:56Z")

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It is interesting however that the testing works from the gateway without error.