# Alarm Pipeline not sending email notification when alarm is active

**URL:** <https://forum.inductiveautomation.com/t/alarm-pipeline-not-sending-email-notification-when-alarm-is-active/90326>\
**Category:** Ignition\
**Tags:** perspective\
**Created:** [May 13, 2024, 6:37pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-not-sending-email-notification-when-alarm-is-active/90326 "2024-05-13T18:37:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![logan\_halbig](https://avatars.discourse-cdn.com/v4/letter/l/c77e96/32.png) [@logan\_halbig](https://forum.inductiveautomation.com/u/logan_halbig)\
**Post date:** [May 13, 2024, 6:37pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-not-sending-email-notification-when-alarm-is-active/90326/1 "2024-05-13T18:37:42Z")

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I have everything filled out for my alarm pipeline to notify my roster in the event of an active alarm. I have also attached the pipeline to the alarm in the tag. When I do a test of the pipeline from the gateway it shows that the emails would be sent but if I go to designer and fake the value of the alarm to go above setpoint I get the alarm notification in the perspective and I have to acknowledge the alarm, but my roster is not getting the email.

any solutions to this issue? I'm sure I did something wrong.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/b/eb45d38f9517fcd45330ceaa31bc3cf16def84d7.png)  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/b/5b861bab068b80d10a56d4ebbc77e81547a63b0c.png)  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/d/ed6697b01bd1758cd41d392dcf70fcf15ed91154.png)

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**Author:** ![brian.mcenulty](https://avatars.discourse-cdn.com/v4/letter/b/b77776/32.png) [@brian.mcenulty](https://forum.inductiveautomation.com/u/brian.mcenulty)\
**Post date:** [May 13, 2024, 7:05pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-not-sending-email-notification-when-alarm-is-active/90326/2 "2024-05-13T19:05:59Z")

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If you have an SMTP profile configured that the email notification profile is using, have you tried testing this to make sure emails are getting out? [Email Settings | Ignition User Manual](https://docs.inductiveautomation.com/docs/8.1/platform/gateway/config/email-settings#test-oauth2-email-profile-example)

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<div class="post-metadata">

**Author:** ![logan\_halbig](https://avatars.discourse-cdn.com/v4/letter/l/c77e96/32.png) [@logan\_halbig](https://forum.inductiveautomation.com/u/logan_halbig)\
**Post date:** [May 13, 2024, 8:08pm UTC](https://forum.inductiveautomation.com/t/alarm-pipeline-not-sending-email-notification-when-alarm-is-active/90326/3 "2024-05-13T20:08:27Z")

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yes i have tested to make sure emails are getting sent out.