# Alarm Roster emails getting delayed

**URL:** <https://forum.inductiveautomation.com/t/alarm-roster-emails-getting-delayed/76125>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [July 10, 2023, 12:00pm UTC](https://forum.inductiveautomation.com/t/alarm-roster-emails-getting-delayed/76125 "2023-07-10T12:00:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![conrad.fernandez](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/conrad.fernandez/32/38608_2.png) [@conrad.fernandez](https://forum.inductiveautomation.com/u/conrad.fernandez)\
**Post date:** [July 10, 2023, 12:00pm UTC](https://forum.inductiveautomation.com/t/alarm-roster-emails-getting-delayed/76125/1 "2023-07-10T12:00:49Z")

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We are seeing an unexplained delay when ignition sends out email to people on a roster. Our audit log shows that the emails are initiated, but in the pipeline status there's message saying the emails are waiting 1hour before sending to the next user. The manual says that everyone in the roster should get the email. I don't understand the delay between users in the roster.

Igniiton version 8.1.13

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/1/b17bf34e1b5c7876adabaab17bec38a016e84458.png)

I do have consolidation enabled with 15 minute delay and 2 hour frequency.  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/d/5d4bb7ae2946270ce6d1313c2aa90650af14ab55.png)

Thanks for your assistance.

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [July 10, 2023, 3:10pm UTC](https://forum.inductiveautomation.com/t/alarm-roster-emails-getting-delayed/76125/2 "2023-07-10T15:10:34Z")

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You should:

1. Get a thread dump from the gateway.
2. Contact support.
3. Update Ignition.

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<div class="post-metadata">

**Author:** ![conrad.fernandez](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/conrad.fernandez/32/38608_2.png) [@conrad.fernandez](https://forum.inductiveautomation.com/u/conrad.fernandez)\
**Post date:** [July 10, 2023, 5:41pm UTC](https://forum.inductiveautomation.com/t/alarm-roster-emails-getting-delayed/76125/3 "2023-07-10T17:41:58Z")

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Thanks Paul!