# Alarm roster with three email addresses but only the first user is receiving email

**URL:** <https://forum.inductiveautomation.com/t/alarm-roster-with-three-email-addresses-but-only-the-first-user-is-receiving-email/108338>\
**Category:** Ignition\
**Tags:** vision, ignition81\
**Created:** [July 10, 2025, 8:49pm UTC](https://forum.inductiveautomation.com/t/alarm-roster-with-three-email-addresses-but-only-the-first-user-is-receiving-email/108338 "2025-07-10T20:49:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tiim](https://avatars.discourse-cdn.com/v4/letter/t/f9ae1b/32.png) [@tiim](https://forum.inductiveautomation.com/u/tiim)\
**Post date:** [July 10, 2025, 8:49pm UTC](https://forum.inductiveautomation.com/t/alarm-roster-with-three-email-addresses-but-only-the-first-user-is-receiving-email/108338/1 "2025-07-10T20:49:25Z")

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Hello,

I set up my alarm notification module to allow email when an alarm happens. I have it set up and working well. My only issue is only the first person on the roster gets the alarm. All other users seemingly are ignored.

My SMTP server only shows the first recipient for each alarm event. This tells me that Ignition is not sending the additional roster members.

I have an extremely simple one-way pipeline enabled. It looks like this:

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/5/a5688e19892b63a8ad14441293ec3d55d9477a7d.png)

Is there a trick to send to multiple recipients?

Thanks!

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**Author:** ![kvane](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kvane/32/22228_2.png) [@kvane](https://forum.inductiveautomation.com/u/kvane)\
**Post date:** [July 14, 2025, 11:30pm UTC](https://forum.inductiveautomation.com/t/alarm-roster-with-three-email-addresses-but-only-the-first-user-is-receiving-email/108338/2 "2025-07-14T23:30:13Z")

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A Notification Pipeline block by default **will** send to everyone in the direct roster.

Assuming the Block is a default block with no setting changes (for example to delay between messages) , then one thing to consider is the user schedules: [Notification Block | Ignition User Manual](https://www.docs.inductiveautomation.com/docs/8.1/ignition-modules/alarm-notification/alarm-notification-pipelines/pipeline-blocks/notification-block#ignore-user-schedules) - which could restrict who is being contacted from the roster.

You could also try the Block in "Test Mode" to isolate the behavior to purely Ignition Alarm Pipeline logic before trying with the SMTP server.

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**Author:** ![tiim](https://avatars.discourse-cdn.com/v4/letter/t/f9ae1b/32.png) [@tiim](https://forum.inductiveautomation.com/u/tiim)\
**Post date:** [July 15, 2025, 9:51pm UTC](https://forum.inductiveautomation.com/t/alarm-roster-with-three-email-addresses-but-only-the-first-user-is-receiving-email/108338/3 "2025-07-15T21:51:34Z")

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For some reason, all three recipients now receive data. I did nothing!

Thanks 🙂
