# Alert not sending clear

**URL:** <https://forum.inductiveautomation.com/t/alert-not-sending-clear/5414>\
**Category:** Ignition\
**Created:** [November 13, 2012, 4:57pm UTC](https://forum.inductiveautomation.com/t/alert-not-sending-clear/5414 "2012-11-13T16:57:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jonathan](https://avatars.discourse-cdn.com/v4/letter/j/aeb1de/32.png) [@Jonathan](https://forum.inductiveautomation.com/u/Jonathan)\
**Post date:** [November 13, 2012, 4:57pm UTC](https://forum.inductiveautomation.com/t/alert-not-sending-clear/5414/1 "2012-11-13T16:57:44Z")

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Why would my following alert not be sending an alarm cleared message?

Thank you,

 ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/2/2732fb94dff5591622c16d85f178390fe9d84728.PNG)

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**Author:** ![Colby.Clegg](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/colby.clegg/32/3282_2.png) [@Colby.Clegg](https://forum.inductiveautomation.com/u/Colby.Clegg)\
**Post date:** [November 13, 2012, 6:04pm UTC](https://forum.inductiveautomation.com/t/alert-not-sending-clear/5414/2 "2012-11-13T18:04:47Z")

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Is it sending anything? Because from the message settings, I believe you would end up with two identical emails for both on alert and on clear.

If you can easily trigger it, try going to Console\>Levels and turning “AlertBus” to Trace. When you trigger it, it should take 2 minutes to go active, because of your time deadband. However, on clear, you should immediately see a message published to the AlertBus along the lines of:  
“Alert published [SQLTags.default…AlertStatusCO2 - 12 - Medium-High - 0.0”

The “12” in there means “Cleared|Acked”, since it’s in “auto ack” mode.

If you don’t see that, or see something else, let me know.

Regards,

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<div class="post-metadata">

**Author:** ![Jonathan](https://avatars.discourse-cdn.com/v4/letter/j/aeb1de/32.png) [@Jonathan](https://forum.inductiveautomation.com/u/Jonathan)\
**Post date:** [November 14, 2012, 12:04am UTC](https://forum.inductiveautomation.com/t/alert-not-sending-clear/5414/3 "2012-11-14T00:04:26Z")

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thank you. i did not realize i left out the alert\_type. now i can see whether it is a new alert or a clear.