# An error occurred during the enterprise value sync process

**URL:** <https://forum.inductiveautomation.com/t/an-error-occurred-during-the-enterprise-value-sync-process/98034>\
**Category:** Ignition\
**Tags:** perspective\
**Created:** [November 1, 2024, 2:53am UTC](https://forum.inductiveautomation.com/t/an-error-occurred-during-the-enterprise-value-sync-process/98034 "2024-11-01T02:53:29Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![xgx](https://avatars.discourse-cdn.com/v4/letter/x/5f8ce5/32.png) [@xgx](https://forum.inductiveautomation.com/u/xgx)\
**Post date:** [November 1, 2024, 2:53am UTC](https://forum.inductiveautomation.com/t/an-error-occurred-during-the-enterprise-value-sync-process/98034/1 "2024-11-01T02:53:29Z")

</div>

Hello Everyone,  
The ignition gateway log repeatedly shows MES Enterprise Manager errors, which appear to be socket connection timeout issues. Which configurations should be checked or from which perspective should troubleshooting be carried out? Thanks!  
The following is the error message:

 ![Snipaste_2024-11-01_10-36-36](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/c/bc9a4f7fd02888a2180a10b4c03bd026de3db37a.png)

```python
com.inductiveautomation.metro.api.ex.LocalException: Socket timeout occurred while waiting for ACK while sending to _0:0:Ignition-GNP01, header=[opCode=MSG_SEND, subCode=0, flags=0, messageId=27586, senderId='ignition-np01', targetAddress='_0:0:Ignition-GNP01']
at com.inductiveautomation.metro.impl.protocol.websocket.WebSocketConnection$RunSend.run(WebSocketConnection.java:1781)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)

```