# Avaya IP Office Setup

**URL:** <https://forum.inductiveautomation.com/t/avaya-ip-office-setup/71483>\
**Category:** Ignition\
**Created:** [March 23, 2023, 10:55am UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-setup/71483 "2023-03-23T10:55:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jonas\_Uppling](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@Jonas\_Uppling](https://forum.inductiveautomation.com/u/Jonas_Uppling)\
**Post date:** [March 23, 2023, 10:55am UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-setup/71483/1 "2023-03-23T10:55:24Z")

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Hello,

I am having problems logging into avaya ip office from VOIP Voice Notification.  
Getting error unknown[1]

When I check the logs in Avaya, it says that the user/password is wrong.  
 ![Skärmklipp](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/1/41d7589d8551c378e06c6cadb4abe5825b7e0982.jpeg)

I have entered the correct user/password.  
(2187/\*\*\*\*\*\*)

Anyone else had the same problem with Avaya?

I found a guide from 2013 on this forum, and I followed the guide with no luck.

This is the setup in avaya:

 ![1](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/0/10233449769d17af93f260b3e51279a56a9e5c8a.jpeg)  
 ![2](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/e/ceeb8cf00a2623179dc65a1fe4b26df92d256beb.jpeg)

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<div class="post-metadata">

**Author:** ![Jonas\_Uppling](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@Jonas\_Uppling](https://forum.inductiveautomation.com/u/Jonas_Uppling)\
**Post date:** [March 24, 2023, 11:04am UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-setup/71483/2 "2023-03-24T11:04:08Z")

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Hi,  
I have connection if i use (blank) no password.  
even that i have a password setup in avaya.

I have tested the pipline but no call on the phone.  
I got this in the log:

CallManager 24Mar2023 10:19:59 Call has exceeded its permitted lifespan, cancelling.

| PhoneCall | 24Mar2023 10:19:59 | Error executing call 'hidden adress for forum' |
| --- | --- | --- |
| java.lang.NullPointerException: null | | |
| at net.sourceforge.peers.sip.Utils.getTopVia(Utils.java:39) | | |
| at net.sourceforge.peers.sip.transaction.TransactionManager.getClientTransaction(TransactionManager.java:119) | | |
| at net.sourceforge.peers.sip.core.useragent.UAC.terminate(UAC.java:201) | | |
| at com.inductiveautomation.alarming.notification.sip.call.CallManager$PhoneCall.closeCall(CallManager.java:443) | | |
| at com.inductiveautomation.alarming.notification.sip.call.CallManager$PhoneCall.run(CallManager.java:339) | | |

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 24, 2023, 11:50am UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-setup/71483/3 "2023-03-24T11:50:26Z")

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You probably should open a support ticket.