# Avaya IP Office VOIP Notification

**URL:** <https://forum.inductiveautomation.com/t/avaya-ip-office-voip-notification/6328>\
**Category:** Ignition\
**Created:** [April 26, 2013, 4:17am UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-voip-notification/6328 "2013-04-26T04:17:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tomt](https://avatars.discourse-cdn.com/v4/letter/t/90ced4/32.png) [@tomt](https://forum.inductiveautomation.com/u/tomt)\
**Post date:** [April 26, 2013, 4:17am UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-voip-notification/6328/1 "2013-04-26T04:17:05Z")

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Here are instructions to get Ignition working with an Avaya IP Office for VOIP Notifications.

IP Office Manager:  
Licensing:  
[ul]  
[li]Make sure you have a spare “3rd Party IP Endpoint”[/li]  
[li]If not, acquire one from your Avaya vendor[/li][/ul]

Create a SIP Extension  
[ul]  
[li]Go to Extensions[/li]  
[li]Create new SIP extension[/li]  
[li]Use a new Base Extension on the system that is unused[/li][/ul]

Create a User:  
[ul]  
[li]Go to users, create new user[/li]  
[li]User Tab: Unlist from dir[/li]  
[li]Voicemail Tab: Turn off voicemail[/li]  
[li]Telephony Tab: Supervisor Settings Tab:[/li]  
[li]—Set Login Code (for SIP Password in Ignition)[/li]  
[li]SIP Tab:[/li]  
[li]—Take note of SIP Name (used for username in Ignition)[/li][/ul]

Ignition:  
[ul]  
[li]Make sure you have the Alarm Phone Notification and a Voice module installed[/li]  
[li]Log into Gateway[/li]  
[li]Go to Configure, Alarming, Notification[/li]  
[li]Add new Alarm Notification Profile[/li]  
[li]Add VOIP Voice Notification[/li]  
[li]Set settings as you see fit, but use the following from the Avaya setup:[/li]  
[li]—Gateway Address: IP or host name of your Avaya IP Office[/li]  
[li]—Username/Account: From “SIP Name” off the SIP Tab of the IP Office[/li]  
[li]—Password: From the Telephony/Supervisor Settings/Login Code of the IP Office[/li]  
[li]Save Settings and test![/li][/ul]

I hope this helps someone.

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**Author:** ![Colby.Clegg](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/colby.clegg/32/3282_2.png) [@Colby.Clegg](https://forum.inductiveautomation.com/u/Colby.Clegg)\
**Post date:** [April 26, 2013, 4:14pm UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-voip-notification/6328/2 "2013-04-26T16:14:26Z")

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Hey, thanks a lot for writing that up! It’s great to hear about different systems that people are using it with, and instructions are even better. I think we might work this into a KB article or into the user manual as well. ![:thumb_left:](https://us1.discourse-cdn.com/inductiveautomation/original/1X/e26afb081ddde6df016df6ee49159cf56aaca688.gif ":thumb\_left:")

Regards,

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**Author:** ![roger.pippins](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@roger.pippins](https://forum.inductiveautomation.com/u/roger.pippins)\
**Post date:** [January 10, 2018, 9:23pm UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-voip-notification/6328/3 "2018-01-10T21:23:50Z")

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Any idea what the SIP name would be if using Call Manager instead of Avaya? I wish someone would write up a document like this based on Cisco Call Manager.

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**Author:** ![Andreas\_Albang](https://avatars.discourse-cdn.com/v4/letter/a/b5e925/32.png) [@Andreas\_Albang](https://forum.inductiveautomation.com/u/Andreas_Albang)\
**Post date:** [April 30, 2024, 1:04pm UTC](https://forum.inductiveautomation.com/t/avaya-ip-office-voip-notification/6328/4 "2024-04-30T13:04:20Z")

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Just an information for all newer Avaya IPOffice users who are wondering why nothing is working.

The Ignition VOIP module is on an Avaya Default SIP blocklist. You have to "allow all" sip user agents or you have to remove the library from the default blocklist.

Allow all agents:  
[https://documentation.avaya.com/bundle/IPOfficeSIPPhoneInstall/page/Setting\_the\_User\_Agent\_control\_method.html](https://documentation.avaya.com/bundle/IPOfficeSIPPhoneInstall/page/Setting_the_User_Agent_control_method.html)

Edit block-/whitelist:  
[https://documentation.avaya.com/bundle/IPOfficeSIPPhoneInstall/page/Setting\_the\_User\_Agent\_control\_method.html](https://documentation.avaya.com/bundle/IPOfficeSIPPhoneInstall/page/Setting_the_User_Agent_control_method.html)

Thank me later.