# Bad\_stale status tag remote connection

**URL:** <https://forum.inductiveautomation.com/t/bad-stale-status-tag-remote-connection/62895>\
**Category:** Ignition\
**Tags:** ignition79, ignition81\
**Created:** [August 10, 2022, 11:13pm UTC](https://forum.inductiveautomation.com/t/bad-stale-status-tag-remote-connection/62895 "2022-08-10T23:13:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rodrigo.yoshiaki](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/rodrigo.yoshiaki/32/39007_2.png) [@rodrigo.yoshiaki](https://forum.inductiveautomation.com/u/rodrigo.yoshiaki)\
**Post date:** [August 10, 2022, 11:13pm UTC](https://forum.inductiveautomation.com/t/bad-stale-status-tag-remote-connection/62895/1 "2022-08-10T23:13:48Z")

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I have a problem getting tags from another remote server, I’m connected but this problem appears after a while with the application running, as you can see in the image, I’m connected to a remote server, but in the tag status I can’t access it and my application appears the tag with bad stale status. I’m using ignition version 7.9 on the remote server and on the client I’m using ignition v8.1.

Obs.: this tag among several other tags enter the status of bad stale after a while with the application running. I’ve already checked ports, name tags in case sensitive.

Obs2.: The client is hosted in the cloud (microsoft azure) and the remote server is on a machine on a different network.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/a/2a4742c9960e359dc4f0db9641d44be4568adbb6.png)

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/d/5d0b6dd50020b378dbd94344b447839db7898908.png)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/c/fce488ed7c4e47a674c3becbdf7a5dcb33e9898e.png)

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<div class="post-metadata">

**Author:** ![plo](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/plo/32/33875_2.png) [@plo](https://forum.inductiveautomation.com/u/plo)\
**Post date:** [August 19, 2022, 8:54pm UTC](https://forum.inductiveautomation.com/t/bad-stale-status-tag-remote-connection/62895/2 "2022-08-19T20:54:21Z")

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Hello rodrigo.yoshiaki,  
Are there any specific gateway logs that reference your remote tag provider erroring out?

But at this point, I would recommend contacting support for a deeper analysis and troubleshooting via a screenshare.

[https://inductiveautomation.com/support/home/](https://inductiveautomation.com/support/home/)