# Badge login issue when it contain letters **URL:** \ **Category:** Ignition\ **Tags:** perspective, ignition81\ **Created:** [November 26, 2024, 2:15am UTC](https://forum.inductiveautomation.com/t/badge-login-issue-when-it-contain-letters/99106 "2024-11-26T02:15:37Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Gustavo\_Cardoso](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/gustavo_cardoso/32/85783_2.png) [@Gustavo\_Cardoso](https://forum.inductiveautomation.com/u/Gustavo_Cardoso)\ **Post date:** [November 26, 2024, 2:15am UTC](https://forum.inductiveautomation.com/t/badge-login-issue-when-it-contain-letters/99106/1 "2024-11-26T02:15:37Z")
Hello, everyone! I'm trying to change the way the users do the authentication challenge, changing from username + password method to badge method. At first, it went well by: - Creating an identity provider with "badge" as default but with "username and password" still enable, because I don't want to eliminate this possibility; - Using the same user source used before, that is linked with the A/D of the client; - Passing this identity provider in the parameter of the authentication challenge call. I successfully logged in with a random number in a QR code read by a scanner (that will be the mode of reading the badge). The problem comes when I try to log in users that have letters in the badge. **Is there a property or configuration to allow letters in the badge of the users?** The users use this QR Code to access others software programs, and I don't want them to use two badges. OBS: The scanner is reading good the badges with letters, I tested it in a notepad. I'm using Ignition 8.1.39. ---
**Author:** ![Gustavo\_Cardoso](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/gustavo_cardoso/32/85783_2.png) [@Gustavo\_Cardoso](https://forum.inductiveautomation.com/u/Gustavo_Cardoso)\ **Post date:** [November 26, 2024, 4:39pm UTC](https://forum.inductiveautomation.com/t/badge-login-issue-when-it-contain-letters/99106/2 "2024-11-26T16:39:30Z")
Appreciate if someone could help! ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [November 26, 2024, 4:56pm UTC](https://forum.inductiveautomation.com/t/badge-login-issue-when-it-contain-letters/99106/3 "2024-11-26T16:56:29Z")
Give support a call or email, they are obligated to respond. The forum is pretty much a volunteer effort and the majority of users are not IA employees. Sometimes nobody has your answer here. ---
**Author:** ![Gustavo\_Cardoso](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/gustavo_cardoso/32/85783_2.png) [@Gustavo\_Cardoso](https://forum.inductiveautomation.com/u/Gustavo_Cardoso)\ **Post date:** [November 26, 2024, 5:00pm UTC](https://forum.inductiveautomation.com/t/badge-login-issue-when-it-contain-letters/99106/4 "2024-11-26T17:00:31Z")
Ok, doing it right now. Thanks, Kevin! ---
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [November 26, 2024, 6:09pm UTC](https://forum.inductiveautomation.com/t/badge-login-issue-when-it-contain-letters/99106/5 "2024-11-26T18:09:38Z")
I've used the badge authentication with letters without issue. Make sure you aren't using a newline character in your string. The newline char is the delimiter used to signal input end. [Badge-based Authentication Support - Ignition Early Access - Inductive Automation Forum](https://forum.inductiveautomation.com/t/badge-based-authentication-support/28144) ---
**Author:** ![Gustavo\_Cardoso](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/gustavo_cardoso/32/85783_2.png) [@Gustavo\_Cardoso](https://forum.inductiveautomation.com/u/Gustavo_Cardoso)\ **Post date:** [June 8, 2026, 2:22pm UTC](https://forum.inductiveautomation.com/t/badge-login-issue-when-it-contain-letters/99106/6 "2026-06-08T14:22:49Z")
Just for the record: The issue was solved. I believe is something with the external A/D. I created an internal user source configured to be the Failover source of the A/D user source and set the failover to "soft". Then, registered the badges in the internal source and it goes ok until now. I don't know yet why the A/D user source don't let me to login when the badges have letters, but for now I assume that the problem wasn't in Ignition.