# \[BUG-11559\] Gateway Homepage did not load on install **URL:** \ **Category:** Ignition Early Access\ **Created:** [November 6, 2018, 4:59pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565 "2018-11-06T16:59:32Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![wdreynolds1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/wdreynolds1/32/3327_2.png) [@wdreynolds1](https://forum.inductiveautomation.com/u/wdreynolds1)\ **Post date:** [November 6, 2018, 4:59pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/1 "2018-11-06T16:59:32Z")
#### Do you want to request a _feature_ or report a _bug_, or provide _feedback_? _Please note that topics in this forum are intended to relate to Ignition 8.0. General non-8.0-specific feedback should continue to be posted in the General forum, and feature requests unrelated specifically to new 8.0 functionality should continue to be made via [https://ideas.inductiveautomation.co](https://ideas.inductiveautomation.co) as this forum will be archived upon release of Ignition 8.0._ _bug_ #### What is the current behavior? On the initial install, the Gateway said it was starting in the browser but it hung up and never launched the gateway homepage. I could open a new homepage in Chrome and Edge just by going to localhost:8088 but the initial launch never went there. #### What is the expected or desired behavior (if applicable)? #### What is the build date of the Ignition-8.0.0-SNAPSHOT you reporting/commenting on (check file creating date/time)? 8.0.0-beta0 (b2018110602) #### Please provide the following if applicable to your issue/comment: (build 1.8.0\_191-b12) – java Microsoft Edge – 20.10240.16384.0 ---
**Author:** ![PerryAJ](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/perryaj/32/3281_2.png) [@PerryAJ](https://forum.inductiveautomation.com/u/PerryAJ)\ **Post date:** [November 6, 2018, 5:13pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/2 "2018-11-06T17:13:04Z")
Thanks for the report. Just to be clear, the gateway started without issue, but it failed to automatically redirect when startup was complete? Was this an upgraded install? Or clean install? ---
**Author:** ![wdreynolds1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/wdreynolds1/32/3327_2.png) [@wdreynolds1](https://forum.inductiveautomation.com/u/wdreynolds1)\ **Post date:** [November 6, 2018, 5:49pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/3 "2018-11-06T17:49:22Z")
Clean install in a new VM… gateway started without issue, but the initial page that opened never transitioned from ‘Starting’ to the Gateway homepage. W ---
**Author:** ![Carl.Gould](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/carl.gould/32/7262_2.png) [@Carl.Gould](https://forum.inductiveautomation.com/u/Carl.Gould)\ **Post date:** [November 6, 2018, 6:00pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/4 "2018-11-06T18:00:35Z")
To be clear, do you mean it got stuck on this page: ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/4/41cdf79aaf3a0b3de8d3f5a757baa637d4f228b3.PNG) Or on this page: ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/8/87c5bdf154b44070d9eacbc4ec8af43f03260246.PNG) ---
**Author:** ![ggross](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ggross/32/12668_2.png) [@ggross](https://forum.inductiveautomation.com/u/ggross)\ **Post date:** [November 6, 2018, 6:04pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/5 "2018-11-06T18:04:32Z")
In addition to the question Carl asked above, were there any errors present in the wrapper.log file? Also, the version of Edge you are using is the version from initial release of Edge in 2015 (current version is 42.17134.1.0). Is there anyway to update to a newer version of the browser? [https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/119/0/obtaining-ignition-logs](https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/119/0/obtaining-ignition-logs) ---
**Author:** ![wdreynolds1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/wdreynolds1/32/3327_2.png) [@wdreynolds1](https://forum.inductiveautomation.com/u/wdreynolds1)\ **Post date:** [November 6, 2018, 8:53pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/6 "2018-11-06T20:53:30Z")
We got stuck on the first page… ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/5/5b005a4f2a7180b9f2d0e1dfb9ad11c45144d0aa.png) I’ll update to the newest Edge and test. I’ll include the wrapper with my update. W ---
**Author:** ![wdreynolds1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/wdreynolds1/32/3327_2.png) [@wdreynolds1](https://forum.inductiveautomation.com/u/wdreynolds1)\ **Post date:** [November 6, 2018, 8:56pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/7 "2018-11-06T20:56:32Z")
@Carl.Gould to clarify, it actually never advanced to the congratulations page – but I was able to open the Gateway Homepage in a separate browser. W ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [November 6, 2018, 9:30pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/8 "2018-11-06T21:30:39Z")
Hi @wdreynolds1, did updating Edge resolve your issue? If not I would like to grab some more information from you: 1. Is this installed in a VM or container by chance? 2. What url are you using? localhost:8088 or some other url? 3. Did you modify the default port at all? This information would help us understand why the commissioning system may have not seen the gateway finish starting. Thanks! - Jonathan C ---
**Author:** ![wdreynolds1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/wdreynolds1/32/3327_2.png) [@wdreynolds1](https://forum.inductiveautomation.com/u/wdreynolds1)\ **Post date:** [November 12, 2018, 7:40pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/9 "2018-11-12T19:40:27Z")
@jcoffman 1. It is installed on a Windows 10 VM 2. Localhost:8088 works fine 3. Ports are default W ---
**Author:** ![jhottell](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jhottell/32/6472_2.png) [@jhottell](https://forum.inductiveautomation.com/u/jhottell)\ **Post date:** [November 20, 2018, 3:04pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/10 "2018-11-20T15:04:55Z")
My latest install also hung up on the “Gateway is starting. This may take a moment. STARTING” page and the progress spinner just spun for hours, I finally refreshed the page to see the gateway was running fine. Clean install, removed the older version of the beta from add remove programs and deleted the Ignition Program Files folder before installing the new version. Chrome web browser Version 70.0.3538.102 (Official Build) (64-bit) Windows Server 2012 R2 VMware ESXI virtual machine Ignition-8.0.0-beta-windows-x64-installer downloaded 11\_19\_2018 Sorry I did not check the wrapper log file. ---
**Author:** ![brian.mills](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/brian.mills/32/6348_2.png) [@brian.mills](https://forum.inductiveautomation.com/u/brian.mills)\ **Post date:** [November 20, 2018, 3:10pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/11 "2018-11-20T15:10:35Z")
I had that on my first install, but subsequent “installs”/updates have not had that issue ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [November 20, 2018, 5:02pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/12 "2018-11-20T17:02:27Z")
Thanks for the update guys, we are looking into it! Thanks, Jonathan C ---
**Author:** ![awalker](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/awalker/32/6874_2.png) [@awalker](https://forum.inductiveautomation.com/u/awalker)\ **Post date:** [December 10, 2018, 10:57pm UTC](https://forum.inductiveautomation.com/t/bug-11559-gateway-homepage-did-not-load-on-install/20565/13 "2018-12-10T22:57:07Z")
This issue was fixed in the build that was uploaded on 12/6. Please let us know if you continue to see this behavior after upgrading.