# \[Bug-11986\] Unable to Launch Gateway Launch Utility from Win10 Start Menu

**URL:** <https://forum.inductiveautomation.com/t/bug-11986-unable-to-launch-gateway-launch-utility-from-win10-start-menu/20581>\
**Category:** Ignition Early Access\
**Created:** [November 6, 2018, 7:38pm UTC](https://forum.inductiveautomation.com/t/bug-11986-unable-to-launch-gateway-launch-utility-from-win10-start-menu/20581 "2018-11-06T19:38:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![matthew.wong](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@matthew.wong](https://forum.inductiveautomation.com/u/matthew.wong)\
**Post date:** [November 6, 2018, 7:38pm UTC](https://forum.inductiveautomation.com/t/bug-11986-unable-to-launch-gateway-launch-utility-from-win10-start-menu/20581/1 "2018-11-06T19:38:21Z")

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Clicking “Launch Gateway Utility” on Windows 10 via the start menu pops up the user account control confirmation window, and then nothing happens after confirmation. The only way I could actually bring up the gateway utility UI was via the “launch-gcu.bat” in “C:\Program Files\Inductive Automation\Ignition”.

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**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\
**Post date:** [November 6, 2018, 8:18pm UTC](https://forum.inductiveautomation.com/t/bug-11986-unable-to-launch-gateway-launch-utility-from-win10-start-menu/20581/2 "2018-11-06T20:18:20Z")

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The GCU (the UI version, anyway) is probably going to be removed. Going forward, I would suggest using the appropriate batch/shell files in your root install directory to start/stop the gateway, or to install/uninstall the service (Windows only). If you need GCU functionality like the ability to take thread dumps, use the command-line utility (gwcmd) instead.

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**Author:** ![Sean\_OReilly](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Sean\_OReilly](https://forum.inductiveautomation.com/u/Sean_OReilly)\
**Post date:** [March 23, 2023, 3:09pm UTC](https://forum.inductiveautomation.com/t/bug-11986-unable-to-launch-gateway-launch-utility-from-win10-start-menu/20581/3 "2023-03-23T15:09:43Z")

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run terminal as admin.

> Blockquote

cd\

> Blockquote

to get to the root folder. go to the folder

> Blockquote

cd program files/Inductive Automation/ignition

> Blockquote  
> stop-ignition.bat  
> that will stop the gateway  
> start-ignition.bat  
> will start it

Needed to stop it as my battery was dying on my laptop and the gateway utility doesn't work

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 23, 2023, 3:23pm UTC](https://forum.inductiveautomation.com/t/bug-11986-unable-to-launch-gateway-launch-utility-from-win10-start-menu/20581/4 "2023-03-23T15:23:47Z")

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_Psst!_ Use the "Preformatted Text" button for code and log content, not the block quote button. Edit your comment to fix it.