# \[Bug-13924\]Where have my tags gone! **URL:** \ **Category:** Ignition\ **Tags:** ignition80\ **Created:** [May 13, 2019, 11:43pm UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954 "2019-05-13T23:43:44Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![DavidWisely](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/davidwisely/32/10482_2.png) [@DavidWisely](https://forum.inductiveautomation.com/u/DavidWisely)\ **Post date:** [May 13, 2019, 11:43pm UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954/1 "2019-05-13T23:43:44Z")
I upgraded from 7.9.10 to 8.0.1 last week and have been having problems with tags since. To upgrade, I restored the 7.9.10 backup to the 8.0.1 gateway. Some tags didn’t import correctly and didn’t show in the Tag Browser, so I move them again from the old project to the new project by Tag Export/Import. This seemed to work at the time and they all appeared in the Tag Browser correctly. Then I then restarted the Gateway, and most of the tags disappeared again as shown below! ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/f/fa4f5b8269777f3d60e61e1ac38e1d2bdf784a59.png) On the web pages under Status-\>Tags it shows the correct number of tags, but I can’t see them in the Tag Browser ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/9/9664897f59695155e740152e8eab9125862ee4ec.png) Has anyone else had experience with this? Any advice on how I can fix it? Thanks, David ---
**Author:** ![ggross](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ggross/32/12668_2.png) [@ggross](https://forum.inductiveautomation.com/u/ggross)\ **Post date:** [May 16, 2019, 5:30pm UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954/2 "2019-05-16T17:30:05Z")
We have seen some instances of this occurring when a folder or tag is duplicated by a differing case (e.g. `Folder` and `folder`). We are attempting to determine how this is happening, but to resolve the issue the duplicate needs to be removed. I would advise contacting support to confirm this is the cause of your issue and correctly clean up the records should there be duplicates. Garth ---
**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\ **Post date:** [May 16, 2019, 8:53pm UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954/3 "2019-05-16T20:53:39Z")
Try going into the gateway web server, go to edit the real-time tag provider but just press save. This will reload the tags. I’ve found this fixes a number of tag related issues, can’t remember if it fixes this one though ---
**Author:** ![DavidWisely](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/davidwisely/32/10482_2.png) [@DavidWisely](https://forum.inductiveautomation.com/u/DavidWisely)\ **Post date:** [May 18, 2019, 5:51am UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954/4 "2019-05-18T05:51:50Z")
Thanks for your replies. I used a combination of your suggestions. When I logged in again on the gateway web server I found there were two Tag Providers with the same name. I deleted them both to clean out the tags, then recreated the Tag Provider and imported the tags again. They have now been working for a few days, so hopefully it won’t happen again. ---
**Author:** ![awalker](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/awalker/32/6874_2.png) [@awalker](https://forum.inductiveautomation.com/u/awalker)\ **Post date:** [May 20, 2019, 4:32pm UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954/5 "2019-05-20T16:32:20Z")
This issue was fixed in the 8.0.2 nightly build that was uploaded today (5/20). ---
**Author:** ![mcarritt1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mcarritt1/32/4262_2.png) [@mcarritt1](https://forum.inductiveautomation.com/u/mcarritt1)\ **Post date:** [July 18, 2019, 2:36pm UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954/6 "2019-07-18T14:36:59Z")
Today I renamed a folder, and it didn’t really rename it, just made it look like all the tags in that folder got deleted. Refreshing the tag browser didnt fix it. I tried to delete the folder and got a ‘Bad\_NotFound’ error. Going to the gateway and resaving the real time tag provider did refresh the tags though, and the tags in the folder re-appeared. I’m on version **8.0.2 (b2019060511)** , so not sure if the tag browser issues are totally resolved? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 18, 2019, 3:33pm UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954/7 "2019-07-18T15:33:00Z")
That’s a bug that is resolved in 8.0.3. ---
**Author:** ![curtis.hargreaves](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@curtis.hargreaves](https://forum.inductiveautomation.com/u/curtis.hargreaves)\ **Post date:** [October 23, 2019, 2:15pm UTC](https://forum.inductiveautomation.com/t/bug-13924-where-have-my-tags-gone/24954/8 "2019-10-23T14:15:27Z")
Today I renamed a folder and all the tags in the folder disappeared. I am using 8.0.4 Edit: Resaving the real time tag provider solved this issue, as mentioned above by mcarritt1