# \[BUG-165\] Error when adding users or roles

**URL:** <https://forum.inductiveautomation.com/t/bug-165-error-when-adding-users-or-roles/38230>\
**Category:** Ignition\
**Created:** [September 1, 2020, 12:13am UTC](https://forum.inductiveautomation.com/t/bug-165-error-when-adding-users-or-roles/38230 "2020-09-01T00:13:27Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![sebastian.zanotto](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@sebastian.zanotto](https://forum.inductiveautomation.com/u/sebastian.zanotto)\
**Post date:** [September 1, 2020, 12:13am UTC](https://forum.inductiveautomation.com/t/bug-165-error-when-adding-users-or-roles/38230/1 "2020-09-01T00:13:27Z")

</div>

Hello all,

I am trying to add users and roles in ignition gateway however I keep getting errors. When I try to add a user I get the error message “Transaction already committed, need begin.”. I have tried reinstalling ignition, adding a different user source, resorting a different gateway backup. Had this problem in version 8.0.15 so I upgraded to version 8.0.16 but still having the issue.

 ![Captsure](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/b/cb66d30f9374b22f09822e6e07d51ddf3e955684.png)  
 ![Capture](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/6/269eb427c09308801aebd05045e168edd151f09c.png)

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<div class="post-metadata">

**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\
**Post date:** [September 1, 2020, 12:06pm UTC](https://forum.inductiveautomation.com/t/bug-165-error-when-adding-users-or-roles/38230/2 "2020-09-01T12:06:26Z")

</div>

Did you have a look in the log at the error it produced?

---

<div class="post-metadata">

**Author:** ![sebastian.zanotto](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@sebastian.zanotto](https://forum.inductiveautomation.com/u/sebastian.zanotto)\
**Post date:** [September 2, 2020, 10:28pm UTC](https://forum.inductiveautomation.com/t/bug-165-error-when-adding-users-or-roles/38230/3 "2020-09-02T22:28:46Z")

</div>

This is what is in the logs for “Transaction already committed, need begin”:

```auto
simpleorm.utils.SException$Error: Transaction already committed, need begin.
at simpleorm.sessionjdbc.SSessionJdbc.checkBegunThread(SSessionJdbc.java:353)
at simpleorm.sessionjdbc.SSessionJdbc.flush(SSessionJdbc.java:437)
at simpleorm.sessionjdbc.SSessionJdbc.commit(SSessionJdbc.java:375)
at com.inductiveautomation.ignition.gateway.authentication.impl.InternalUserSource.addUser(InternalUserSource.java:639)
at com.inductiveautomation.ignition.gateway.authentication.UserSourceWrapper.addUser(UserSourceWrapper.java:339)
at com.inductiveautomation.ignition.gateway.web.components.user.UserSourceEditPage.onUserAdded(UserSourceEditPage.java:100)
at com.inductiveautomation.ignition.gateway.web.components.user.UserSourceEditPage$UserActionTable$11.onUserEdited(UserSourceEditPage.java:366)
at com.inductiveautomation.ignition.gateway.web.components.user.UserEditForm.onSubmit(UserEditForm.java:544)
at com.inductiveautomation.ignition.gateway.web.components.user.UserEditForm$1.onSubmitInternal(UserEditForm.java:155)
at com.inductiveautomation.ignition.gateway.web.components.CsrfPreventingForm.onSubmit(CsrfPreventingForm.java:67)
at org.apache.wicket.markup.html.form.Form$9.component(Form.java:1248)
at org.apache.wicket.markup.html.form.Form$9.component(Form.java:1242)
at org.apache.wicket.util.visit.Visits.visitPostOrderHelper(Visits.java:274)
at org.apache.wicket.util.visit.Visits.visitPostOrder(Visits.java:245)
at org.apache.wicket.markup.html.form.Form.delegateSubmit(Form.java:1241)
at org.apache.wicket.markup.html.form.Form.process(Form.java:923)
at org.apache.wicket.markup.html.form.Form.onFormSubmitted(Form.java:769)
at org.apache.wicket.markup.html.form.Form.onFormSubmitted(Form.java:702)
at jdk.internal.reflect.GeneratedMethodAccessor85.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.wicket.RequestListenerInterface.internalInvoke(RequestListenerInterface.java:258)
at org.apache.wicket.RequestListenerInterface.invoke(RequestListenerInterface.java:216)
at org.apache.wicket.core.request.handler.ListenerInterfaceRequestHandler.invokeListener(ListenerInterfaceRequestHandler.java:240)
at org.apache.wicket.core.request.handler.ListenerInterfaceRequestHandler.respond(ListenerInterfaceRequestHandler.java:226)
at org.apache.wicket.request.cycle.RequestCycle$HandlerExecutor.respond(RequestCycle.java:814)
at org.apache.wicket.request.RequestHandlerStack.execute(RequestHandlerStack.java:64)
at org.apache.wicket.request.cycle.RequestCycle.execute(RequestCycle.java:253)
at org.apache.wicket.request.cycle.RequestCycle.processRequest(RequestCycle.java:210)
at org.apache.wicket.request.cycle.RequestCycle.processRequestAndDetach(RequestCycle.java:281)
at org.apache.wicket.protocol.http.WicketFilter.processRequest(WicketFilter.java:188)
at org.apache.wicket.protocol.http.WicketFilter.doFilter(WicketFilter.java:245)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1596)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:545)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:590)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1607)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1297)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:485)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1577)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1212)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:59)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:322)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:59)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.Server.handle(Server.java:500)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:383)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:547)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:375)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:270)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:336)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:313)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129)
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:388)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938)

```

and “Attempting to open new session, but session already open for this thread.”

```auto
java.lang.Exception: null
at com.inductiveautomation.ignition.gateway.localdb.PersistenceInterfaceImpl.getSession(PersistenceInterfaceImpl.java:56)
at com.inductiveautomation.ignition.gateway.localdb.PersistenceInterfaceImpl.getSession(PersistenceInterfaceImpl.java:44)
at com.inductiveautomation.ignition.gateway.localdb.PersistenceInterfaceImpl.queryOne(PersistenceInterfaceImpl.java:152)
at com.inductiveautomation.ignition.gateway.audit.AuditManagerImpl.getId(AuditManagerImpl.java:121)
at com.inductiveautomation.ignition.gateway.audit.AuditManagerImpl.getProfile(AuditManagerImpl.java:136)
at com.inductiveautomation.ignition.gateway.audit.AuditManagerImpl.getGatewayAuditProfile(AuditManagerImpl.java:179)
at com.inductiveautomation.ignition.gateway.authentication.impl.InternalUserSource.auditUserAction(InternalUserSource.java:814)
at com.inductiveautomation.ignition.gateway.authentication.impl.InternalUserSource.addUser(InternalUserSource.java:638)
at com.inductiveautomation.ignition.gateway.authentication.UserSourceWrapper.addUser(UserSourceWrapper.java:339)
at com.inductiveautomation.ignition.gateway.web.components.user.UserSourceEditPage.onUserAdded(UserSourceEditPage.java:100)
at com.inductiveautomation.ignition.gateway.web.components.user.UserSourceEditPage$UserActionTable$11.onUserEdited(UserSourceEditPage.java:366)
at com.inductiveautomation.ignition.gateway.web.components.user.UserEditForm.onSubmit(UserEditForm.java:544)
at com.inductiveautomation.ignition.gateway.web.components.user.UserEditForm$1.onSubmitInternal(UserEditForm.java:155)
at com.inductiveautomation.ignition.gateway.web.components.CsrfPreventingForm.onSubmit(CsrfPreventingForm.java:67)
at org.apache.wicket.markup.html.form.Form$9.component(Form.java:1248)
at org.apache.wicket.markup.html.form.Form$9.component(Form.java:1242)
at org.apache.wicket.util.visit.Visits.visitPostOrderHelper(Visits.java:274)
at org.apache.wicket.util.visit.Visits.visitPostOrder(Visits.java:245)
at org.apache.wicket.markup.html.form.Form.delegateSubmit(Form.java:1241)
at org.apache.wicket.markup.html.form.Form.process(Form.java:923)
at org.apache.wicket.markup.html.form.Form.onFormSubmitted(Form.java:769)
at org.apache.wicket.markup.html.form.Form.onFormSubmitted(Form.java:702)
at jdk.internal.reflect.GeneratedMethodAccessor85.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.wicket.RequestListenerInterface.internalInvoke(RequestListenerInterface.java:258)
at org.apache.wicket.RequestListenerInterface.invoke(RequestListenerInterface.java:216)
at org.apache.wicket.core.request.handler.ListenerInterfaceRequestHandler.invokeListener(ListenerInterfaceRequestHandler.java:240)
at org.apache.wicket.core.request.handler.ListenerInterfaceRequestHandler.respond(ListenerInterfaceRequestHandler.java:226)
at org.apache.wicket.request.cycle.RequestCycle$HandlerExecutor.respond(RequestCycle.java:814)
at org.apache.wicket.request.RequestHandlerStack.execute(RequestHandlerStack.java:64)
at org.apache.wicket.request.cycle.RequestCycle.execute(RequestCycle.java:253)
at org.apache.wicket.request.cycle.RequestCycle.processRequest(RequestCycle.java:210)
at org.apache.wicket.request.cycle.RequestCycle.processRequestAndDetach(RequestCycle.java:281)
at org.apache.wicket.protocol.http.WicketFilter.processRequest(WicketFilter.java:188)
at org.apache.wicket.protocol.http.WicketFilter.doFilter(WicketFilter.java:245)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1596)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:545)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:590)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1607)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1297)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:485)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1577)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1212)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:59)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:322)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:59)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.Server.handle(Server.java:500)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:383)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:547)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:375)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:270)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:336)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:313)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129)
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:388)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938)
at java.base/java.lang.Thread.run(Unknown Source)

```

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<div class="post-metadata">

**Author:** ![osolorzano](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/osolorzano/32/6432_2.png) [@osolorzano](https://forum.inductiveautomation.com/u/osolorzano)\
**Post date:** [September 30, 2020, 10:28pm UTC](https://forum.inductiveautomation.com/t/bug-165-error-when-adding-users-or-roles/38230/4 "2020-09-30T22:28:42Z")

</div>

Sorry for the late response. A similar issue has been reported internally and the issue was that the Gateway Audit Profile within Config \> Gateway Settings was set to an Audit profile that does not exist any longer. Is that the case with your gateway?

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<div class="post-metadata">

**Author:** ![sebastian.zanotto](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@sebastian.zanotto](https://forum.inductiveautomation.com/u/sebastian.zanotto)\
**Post date:** [October 8, 2020, 2:51am UTC](https://forum.inductiveautomation.com/t/bug-165-error-when-adding-users-or-roles/38230/5 "2020-10-08T02:51:01Z")

</div>

Yes this was the issue. Thanks!