# \[Bug-2259\] Unable to install new rev on Mac, malicious software **URL:** \ **Category:** Ignition\ **Created:** [May 24, 2022, 10:02pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988 "2022-05-24T22:02:11Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![pdixon](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pdixon/32/6899_2.png) [@pdixon](https://forum.inductiveautomation.com/u/pdixon)\ **Post date:** [May 24, 2022, 10:02pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/1 "2022-05-24T22:02:11Z")
I am aware you can right click and choose Open, but it is not working. I downloaded ignition-8.1.17-macOs-64-installer.dmg. If I try to open, I get: ![Screen Shot 2022-05-24 at 4.43.54 PM](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/f/7f9c16bfd3d6c09267f7d5dbbfa238a8e587110c.jpeg) If I right click, I get the option to Open, but when I press Open nothing happens: ![Screen Shot 2022-05-24 at 4.57.46 PM](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/8/9803512ab8aec1ec11579835a47725b55dca6bd5.jpeg) If I right click again, I get a new dialog for osascript. When I enter my admin credentials, nothing happens: ![Screen Shot 2022-05-24 at 4.52.11 PM](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/a/dada421fec4e82dbf2d1471cda3b8d4ad6648f45.jpeg) How do I fix this? ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [May 24, 2022, 10:31pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/2 "2022-05-24T22:31:41Z")
Hi @pdixon, This is due to our full installer not being notarized at the moment. There is a ticket for it, but due to the limited number of installs of full gateways on mac and the presence of a workaround it hasn’t been high priority. See our [Knowledge Base Article](https://support.inductiveautomation.com/hc/en-us/articles/360055822731--Can-t-Open-Installer-on-macOS) to get up and running Additionally: The Launchers (which are used with much greater frequency) are notarized and do not require the workaround hope that helps. Jonathan C ---
**Author:** ![gnguyen](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@gnguyen](https://forum.inductiveautomation.com/u/gnguyen)\ **Post date:** [May 25, 2022, 6:14pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/3 "2022-05-25T18:14:33Z")
Or use zip file instead of installer ---
**Author:** ![pdixon](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pdixon/32/6899_2.png) [@pdixon](https://forum.inductiveautomation.com/u/pdixon)\ **Post date:** [May 26, 2022, 11:41am UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/4 "2022-05-26T11:41:20Z")
I don’t know what this means. When I download Ignition I get a dmg file. Is there some other way to download that will give me a zip? ---
**Author:** ![pdixon](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pdixon/32/6899_2.png) [@pdixon](https://forum.inductiveautomation.com/u/pdixon)\ **Post date:** [May 26, 2022, 11:42am UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/5 "2022-05-26T11:42:05Z")
How do I download a launcher? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [May 26, 2022, 12:14pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/6 "2022-05-26T12:14:47Z")
> [@pdixon](#): > > Is there some other way to download Follow the link for other platforms and versions. ---
**Author:** ![gnguyen](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@gnguyen](https://forum.inductiveautomation.com/u/gnguyen)\ **Post date:** [May 26, 2022, 12:45pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/7 "2022-05-26T12:45:47Z")
Just go to download page and look for macOS zip file ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/d/0d21eb4aa92c31455e82e0fb3f0a8587b247bf16.jpeg) ---
**Author:** ![pdixon](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pdixon/32/6899_2.png) [@pdixon](https://forum.inductiveautomation.com/u/pdixon)\ **Post date:** [May 31, 2022, 11:03pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/8 "2022-05-31T23:03:22Z")
I am unclear on the upgrade instructions. What I see is: - Upgrading existing installation \* Note: Maker Edition installations should not be updated using a ZIP installer. Instead, please use the latest graphical install wizard which now supports both installations and updates to all editions, including those originally installed using a ZIP installer. If you are upgrading from a preexisting installation, follow these steps: 1. Take a Gateway backup from the running system and store in a safe location. 2. Stop Ignition. Run: 3. Delete both the “lib” and “webserver/webapps” folders. **I assume this is under /usr/local/ignition?** 1. Unzip the new zip into the current folder and allow files to be overwritten. **I downloaded to /Users/patrick/Downloads. Can I unzip there?** 1. Set the executable permission on all .sh files in the unzipped folder: chmod +x \*.sh 2. Unzip the new runtime : tar -C lib/runtime -xf lib/runtime/jre-mac.tar.gz **Since under step 3 I already deleted the “lib” folder, where are these files?** 1. If this is a major version upgrade (8.0 to 8.1) then the data/ignition.conf file may have changed. If this is a minor version upgrade (8.0.1 to 8.0.2) then skip to step 8. To upgrade the ignition.conf file for a major version upgrade, run the following: 2. Start Ignition. Run: ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [June 1, 2022, 3:55pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/9 "2022-06-01T15:55:49Z")
> [@pdixon](#): > > I assume this is under /usr/local/ignition? yes, If that is where your install is. all the path references in the readme are relative to your install location > [@pdixon](#): > > I downloaded to /Users/patrick/Downloads. Can I unzip there? Well if its an upgrade you should unzip it to where your existing install is. > [@pdixon](#): > > Since under step 3 I already deleted the “lib” folder, where are these files? They are in the zip, so once you unzip it into the existing install directory (I assume /usr/local/ignition based on your earlier comment) the new libs will be present ---
**Author:** ![pdixon](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pdixon/32/6899_2.png) [@pdixon](https://forum.inductiveautomation.com/u/pdixon)\ **Post date:** [June 20, 2022, 3:33pm UTC](https://forum.inductiveautomation.com/t/bug-2259-unable-to-install-new-rev-on-mac-malicious-software/59988/10 "2022-06-20T15:33:42Z")
After spending some time trying the launcher (command line interface) method, ending up with permission errors on usr/local, I tried the knowledge base article using sudo ([https://support.inductiveautomation.com/hc/en-us/articles/360055822731--Can-t-Open-Installer-on-macOS](https://support.inductiveautomation.com/hc/en-us/articles/360055822731--Can-t-Open-Installer-on-macOS)). That fixed it.