# \[BUG-5382\] Remote Pipelines are not working when Edge is in trial mode **URL:** \ **Category:** Ignition\ **Created:** [January 20, 2023, 8:31pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867 "2023-01-20T20:31:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Eve\_Dang](https://avatars.discourse-cdn.com/v4/letter/e/50afbb/32.png) [@Eve\_Dang](https://forum.inductiveautomation.com/u/Eve_Dang)\ **Post date:** [January 20, 2023, 8:31pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/1 "2023-01-20T20:31:12Z")
Hi everyone. I am working on Ignition Edge and I want to use Alarm Notification Pipeline from Main Gateway for remote Edge tags. I choose the Alarm Remote notification from Edge, but it fails. In Logs it said: {Name of the main Gateway} Edge Sync plugin is not installed. Remote alarm pipelines are not available. Anyone have this problem with Edge before? Thank you in advance. ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 20, 2023, 9:05pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/2 "2023-01-20T21:05:17Z")
It sounds like you don't have the [Edge Sync Services](https://docs.inductiveautomation.com/display/DOC81/Edge+Sync+Services) plugin on your license. This is the plugin that enables remote alarm notification profiles. ---
**Author:** ![Eve\_Dang](https://avatars.discourse-cdn.com/v4/letter/e/50afbb/32.png) [@Eve\_Dang](https://forum.inductiveautomation.com/u/Eve_Dang)\ **Post date:** [January 20, 2023, 9:10pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/3 "2023-01-20T21:10:20Z")
Thank you for reply. I have Edge Sync Service plugin on my Edge Gateway as trial. Do I need to have it for main Gateway too? ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 20, 2023, 9:13pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/4 "2023-01-20T21:13:49Z")
Do you have the edge gateway licensed at all? Also, what version? ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 20, 2023, 9:14pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/5 "2023-01-20T21:14:53Z")
> [@Eve\_Dang](#): > > Do I need to have it for main Gateway too? The main gateway should just need the Alarm Notification Module. ---
**Author:** ![Eve\_Dang](https://avatars.discourse-cdn.com/v4/letter/e/50afbb/32.png) [@Eve\_Dang](https://forum.inductiveautomation.com/u/Eve_Dang)\ **Post date:** [January 20, 2023, 9:14pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/6 "2023-01-20T21:14:59Z")
It is 8.1.24. It is a trial license. ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 20, 2023, 9:16pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/7 "2023-01-20T21:16:39Z")
> [@Eve\_Dang](#): > > It is a trial license. By trial license do you mean a temporary license from sales? Did you have to enter a license key on the gateway? I believe if you have a license key applied that doesn't have the plugin then the trial version of the plugin will not work. ---
**Author:** ![Eve\_Dang](https://avatars.discourse-cdn.com/v4/letter/e/50afbb/32.png) [@Eve\_Dang](https://forum.inductiveautomation.com/u/Eve_Dang)\ **Post date:** [January 20, 2023, 9:17pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/8 "2023-01-20T21:17:40Z")
The Edge gateway is trial and I use it for testing for customer. The Sync Service is trial. ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 20, 2023, 9:17pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/9 "2023-01-20T21:17:49Z")
Actually, I just found an internal ticket for this. If you have no license applied and are in trial mode, then remote pipelines will not work. ---
**Author:** ![Eve\_Dang](https://avatars.discourse-cdn.com/v4/letter/e/50afbb/32.png) [@Eve\_Dang](https://forum.inductiveautomation.com/u/Eve_Dang)\ **Post date:** [January 20, 2023, 9:19pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/10 "2023-01-20T21:19:50Z")
Ok got it. Thank you. Right now I am in experiment phase for customer. Do you have any recommendation so I can test the remote alarm notification capability? ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 20, 2023, 9:23pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/11 "2023-01-20T21:23:05Z")
I would suggest reaching out to your account representative regarding a development license. ---
**Author:** ![Kevin.McClusky](https://avatars.discourse-cdn.com/v4/letter/k/47e85d/32.png) [@Kevin.McClusky](https://forum.inductiveautomation.com/u/Kevin.McClusky)\ **Post date:** [January 20, 2023, 9:27pm UTC](https://forum.inductiveautomation.com/t/bug-5382-remote-pipelines-are-not-working-when-edge-is-in-trial-mode/68867/12 "2023-01-20T21:27:02Z")
Yes, our sales team would be happy to give you a free temporary test license that you can experiment with.