# \[BUG-9263\] Designer Launcher Fails to Launch **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [February 13, 2024, 3:35am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605 "2024-02-13T03:35:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 3:35am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/1 "2024-02-13T03:35:58Z")
After upgrading Ignition to 8.1.35 installed @ C:\Inductive Automation\Ignition\ and reinstalling the Designer Launcher there is no joy launching the Designer... double clicking the desktop icon results in a silent failure... just nothing. ![2024-02-12_19-30-03](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/d/0d1a5565cad160b0e57a484b0bff221bc9472235.jpeg) This is really frustrating... I can't revert back to an old version and make it work and now the new version won't allow the Designer to launch either. Any help recovering access to the Designer is greatly appreciated. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 13, 2024, 3:42am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/2 "2024-02-13T03:42:37Z")
After attempting to launch a Designer, there should be a log entry in ` ~/.ignition/clientlauncher-data/designer.log` that lists the full command used when attempting to launch. If you copy that full command and paste it into a terminal and run it you'll hopefully get more information or an error message or something. ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 4:19am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/3 "2024-02-13T04:19:26Z")
Unfortunately, I'm unable to find the directory that you reference... I searched C: for the reference `/.ignition/clientlauncher-data/designer.log` and there was no result. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 13, 2024, 4:31am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/4 "2024-02-13T04:31:07Z")
oops, might actually be `designerlauncher.log`. ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 5:11am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/5 "2024-02-13T05:11:58Z")
No that didn't work either... so in the interim I have uninstalled the Designer Launcher... reinstalled... still no response. Would this have to do with a unique installation location for the Gateway: C:\Inductive Automation\Ignition\ ? At this point I have no idea what to do to recover. ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 6:29am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/6 "2024-02-13T06:29:50Z")
I finally found the log file, copied the launch command into a command window and the resulting action launched the designer... Below are the relevant entries in the log: INFO [LaunchUtil] [2024/02/12 15:46:46]: Starting Java with the following parameters: C:\Users\slolson1.ignition\cache\resources\runtimes\17.0.8\bin\java.exe -classpath C:\Users\slolson1.ignition\cache\resources\platform\launchclient.jar\000000004995CA16\launchclient.jar -Djavaws.sr.gateway.addr.0=[http://localhost:8088](http://localhost:8088) -Djavaws.sr.launchts=1707781606940 -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Djavaws.sr.platform.edition= -Djavaws.sr.platform.plugins= -Xms64M -Xmx1024M -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M -Dsun.java2d.d3d=false -Dsun.java2d.noddraw=false -Djavaws.sr.screen=0 -Djavaws.sr.scope=D com.inductiveautomation.ignition.client.launch.BootstrapSwing INFO [GatewayConnect] [2024/02/12 15:49:20]: Attempting to connect to gateway [http://localhost:8088](http://localhost:8088)... INFO [GatewayConnectionService] [2024/02/12 15:49:20]: A Launcher update is available at [http://localhost:8088/web/designer-launchers](http://localhost:8088/web/designer-launchers) INFO [LaunchUtil] [2024/02/12 15:49:21]: Starting Java with the following parameters: C:\Users\slolson1.ignition\cache\resources\runtimes\17.0.8\bin\java.exe -classpath C:\Users\slolson1.ignition\cache\resources\platform\launchclient.jar\000000004995CA16\launchclient.jar -Djavaws.sr.gateway.addr.0=[http://localhost:8088](http://localhost:8088) -Djavaws.sr.launchts=1707781761900 -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Djavaws.sr.platform.edition= -Djavaws.sr.platform.plugins= -Xms64M -Xmx1024M -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M -Dsun.java2d.d3d=false -Dsun.java2d.noddraw=false -Djavaws.sr.screen=0 -Djavaws.sr.scope=D com.inductiveautomation.ignition.client.launch.BootstrapSwing INFO [DesignerLauncher] [2024/02/12 15:55:06]: Set initial logging level to INFO INFO [DesignerLauncher] [2024/02/12 16:06:11]: Set initial logging level to INFO INFO [GatewayConnect] [2024/02/12 16:06:16]: Attempting to connect to gateway [http://localhost:8088](http://localhost:8088)... INFO [GatewayConnectionService] [2024/02/12 16:06:16]: A Launcher update is available at [http://localhost:8088/web/designer-launchers](http://localhost:8088/web/designer-launchers) ERROR [LaunchUtil] [2024/02/12 16:06:26]: Launch Error Occurred: Gateway could not be reached or was inactive INFO [DesignerLauncher] [2024/02/12 16:08:21]: Set initial logging level to INFO INFO [GatewayConnect] [2024/02/12 16:08:30]: Attempting to connect to gateway [http://localhost:8088](http://localhost:8088)... INFO [GatewayConnectionService] [2024/02/12 16:08:30]: A Launcher update is available at [http://localhost:8088/web/designer-launchers](http://localhost:8088/web/designer-launchers) ERROR [LaunchUtil] [2024/02/12 16:08:36]: Launch Error Occurred: Gateway could not be reached or was inactive ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 6:41am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/7 "2024-02-13T06:41:54Z")
Below are what I assume to be relevant elements of the response in the command window: Third party Python modules downloaded. Downloading "http://localhost:8088/system/translations/"... Connect successful. Starting download of 428 bytes Download successful Downloading the required Runtime for this gateways' clients. Connect successful. Descrambling runtime bytes. Existing cached launchclient jar file 'C:\Users\slolson1\.ignition\cache\resources\platform\launchclient.jar\00000000A87824EE\launchclient.jar' can be used. Releasing Client Cache Lock: 0 Feb 12, 2024 10:37:45 PM com.inductiveautomation.ignition.client.launch.model.JpmsModule toJvmArgs WARNING: module java.desktop does not contain package com.apple.eawt Feb 12, 2024 10:37:45 PM com.inductiveautomation.ignition.client.launch.model.JpmsModule toJvmArgs WARNING: module java.desktop does not contain package com.sun.awt Running: [C:\Users\slolson1\.ignition\cache\resources\runtimes\17.0.9\bin\java.exe, -cp, C:\Users\slolson1\.ignition\cache\launchclient\_44346185.jar, -Dsun.java2d.d3d=false, --add-opens=java.desktop/java.awt=ALL-UNNAMED, --add-opens=java.desktop/java.awt.event=ALL-UNNAMED, --add-opens=java.desktop/javax.swing=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.tree=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf.basic=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf.synth=ALL-UNNAMED, --add-opens=java.base/java.util=ALL-UNNAMED, --add-exports=java.desktop/com.sun.java.swing.plaf.windows=ALL-UNNAMED, --add-exports=java.desktop/sun.awt=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.image=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.shell=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.windows=ALL-UNNAMED, --add-exports=java.desktop/sun.swing=ALL-UNNAMED, --add-exports=java.desktop/sun.swing.plaf.synth=ALL-UNNAMED, --add-exports=java.desktop/sun.swing.table=ALL-UNNAMED, --add-exports=java.desktop/sun.print=ALL-UNNAMED, --add-exports=java.base/sun.security.action=ALL-UNNAMED, -Djavaws.sr.scope=D, -Dia.retarget.token=44346185, -Djavaws.sr.memory.init=64M, -Djavaws.sr.memory.max=1024M, -Djavaws.sr.platform.edition=, -Dedition=, -Xms64M, -Xmx1024M, com.inductiveautomation.ignition.client.launch.BootstrapSwing] Launched JVM. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [February 13, 2024, 12:28pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/8 "2024-02-13T12:28:49Z")
> [@SteveO](#): > > A Launcher update is available at [http://localhost:8088/web/designer-launchers](http://localhost:8088/web/designer-launchers) You are using an old launcher with a newer gateway. That might matter. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 13, 2024, 1:53pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/9 "2024-02-13T13:53:38Z")
```auto C:\Users\slolson1\.ignition\cache\resources\runtimes\17.0.9\bin\java.exe, -cp, C:\Users\slolson1\.ignition\cache\launchclient_44346185.jar, -Dsun.java2d.d3d=false, --add-opens=java.desktop/java.awt=ALL-UNNAMED, --add-opens=java.desktop/java.awt.event=ALL-UNNAMED, --add-opens=java.desktop/javax.swing=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.tree=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf.basic=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf.synth=ALL-UNNAMED, --add-opens=java.base/java.util=ALL-UNNAMED, --add-exports=java.desktop/com.sun.java.swing.plaf.windows=ALL-UNNAMED, --add-exports=java.desktop/sun.awt=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.image=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.shell=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.windows=ALL-UNNAMED, --add-exports=java.desktop/sun.swing=ALL-UNNAMED, --add-exports=java.desktop/sun.swing.plaf.synth=ALL-UNNAMED, --add-exports=java.desktop/sun.swing.table=ALL-UNNAMED, --add-exports=java.desktop/sun.print=ALL-UNNAMED, --add-exports=java.base/sun.security.action=ALL-UNNAMED, -Djavaws.sr.scope=D, -Dia.retarget.token=44346185, -Djavaws.sr.memory.init=64M, -Djavaws.sr.memory.max=1024M, -Djavaws.sr.platform.edition=, -Dedition=, -Xms64M, -Xmx1024M, com.inductiveautomation.ignition.client.launch.BootstrapSwing ``` This is the command to copy, paste, and run in a new command prompt. ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 3:59pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/10 "2024-02-13T15:59:53Z")
Thanks Kevin... please see the post above for the response in the command window. ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 4:01pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/11 "2024-02-13T16:01:00Z")
Thank you for the insight... I will explore this option. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 13, 2024, 4:04pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/12 "2024-02-13T16:04:08Z")
Everything you posted looks like content from the designerlauncher.log file? ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 4:30pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/13 "2024-02-13T16:30:51Z")
Allow me to describe the steps: 1. Launch the Gateway, Login and Reset the trial. 2. Attempt to run the Designer Launcher; it subsequently fails silently. 3. Grab the most recent launch command from C:\Users\username.ignition\clientlauncher-data\designerlauncher.log and run in a command window. 4. Following is the launch command: C:\Users\slolson1.ignition\cache\resources\runtimes\17.0.8\bin\java.exe -classpath C:\Users\slolson1.ignition\cache\resources\platform\launchclient.jar\000000004995CA16\launchclient.jar -Djavaws.sr.gateway.addr.0=[http://localhost:8088](http://localhost:8088) -Djavaws.sr.launchts=1707781761900 -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Djavaws.sr.platform.edition= -Djavaws.sr.platform.plugins= -Xms64M -Xmx1024M -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M -Dsun.java2d.d3d=false -Dsun.java2d.noddraw=false -Djavaws.sr.screen=0 -Djavaws.sr.scope=D com.inductiveautomation.ignition.client.launch.BootstrapSwing 5. The Designer Login Window appears and after logging in the designer appears. 6. The following relevant information is posted in the command window: Third party Python modules downloaded. Downloading "[http://localhost:8088/system/translations/](http://localhost:8088/system/translations/)"... Connect successful. Starting download of 428 bytes Download successful Downloading the required Runtime for this gateways' clients. Connect successful. Descrambling runtime bytes. Existing cached launchclient jar file 'C:\Users\slolson1.ignition\cache\resources\platform\launchclient.jar\00000000A87824EE\launchclient.jar' can be used. Releasing Client Cache Lock: 0 Feb 13, 2024 8:24:23 AM com.inductiveautomation.ignition.client.launch.model.JpmsModule toJvmArgs WARNING: module java.desktop does not contain package com.apple.eawt Feb 13, 2024 8:24:23 AM com.inductiveautomation.ignition.client.launch.model.JpmsModule toJvmArgs WARNING: module java.desktop does not contain package com.sun.awt Running: [C:\Users\slolson1.ignition\cache\resources\runtimes\17.0.9\bin\java.exe, -cp, C:\Users\slolson1.ignition\cache\launchclient\_ED8BB1B2.jar, -Dsun.java2d.d3d=false, --add-opens=java.desktop/java.awt=ALL-UNNAMED, --add-opens=java.desktop/java.awt.event=ALL-UNNAMED, --add-opens=java.desktop/javax.swing=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.tree=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf.basic=ALL-UNNAMED, --add-opens=java.desktop/javax.swing.plaf.synth=ALL-UNNAMED, --add-opens=java.base/java.util=ALL-UNNAMED, --add-exports=java.desktop/com.sun.java.swing.plaf.windows=ALL-UNNAMED, --add-exports=java.desktop/sun.awt=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.image=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.shell=ALL-UNNAMED, --add-exports=java.desktop/sun.awt.windows=ALL-UNNAMED, --add-exports=java.desktop/sun.swing=ALL-UNNAMED, --add-exports=java.desktop/sun.swing.plaf.synth=ALL-UNNAMED, --add-exports=java.desktop/sun.swing.table=ALL-UNNAMED, --add-exports=java.desktop/sun.print=ALL-UNNAMED, --add-exports=java.base/sun.security.action=ALL-UNNAMED, -Djavaws.sr.scope=D, -Dia.retarget.token=ED8BB1B2, -Djavaws.sr.memory.init=64M, -Djavaws.sr.memory.max=1024M, -Djavaws.sr.platform.edition=, -Dedition=, -Xms64M, -Xmx1024M, com.inductiveautomation.ignition.client.launch.BootstrapSwing] Launched JVM. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 13, 2024, 4:42pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/14 "2024-02-13T16:42:41Z")
Ok, I think I'm tracking now. You can launch a _Designer_ with the command, but it's the _Designer Launcher_ you can't get to work right now? Did you try downloading/installing the matching version from the Ignition Gateway like Phil suggested? ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 4:47pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/15 "2024-02-13T16:47:33Z")
I'm challenged to understand how to insure that I have the proper version of the Designer Launcher with respect to the Gateway version I have installed... all I can see to do is click the Get the Designer from the Home tab of the Gateway and follow the steps to download whatever version is presented. How to know if I have the proper version? \*\*\* See comments below to understand how to download any specific version of the Designer Launcher \*\*\* ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 13, 2024, 4:50pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/16 "2024-02-13T16:50:46Z")
Heh, if the Designer Launcher would open, there is an About dialog that shows what version it is. The Designer Launcher version isn't really supposed to matter, it should work with any version of the Gateway, but we're just trying get it working at this point. Maybe you should just give support a call and let them take a look. ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 13, 2024, 4:52pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/17 "2024-02-13T16:52:44Z")
Thank you all for the time and effort to resolve... I will follow up with support. ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 14, 2024, 12:44am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/18 "2024-02-14T00:44:43Z")
I have some additional insight from the support group on this issue... as it seems Designer Launcher version 8.1.32 and older versions do NOT exhibit the anomaly of silent failure on launch; a bug lurks in newer versions. And just to share with new developers such as myself that version 8.1.32 is found on this Ignition download page [https://inductiveautomation.com/downloads/archive/8.1.32:](https://inductiveautomation.com/downloads/archive/8.1.32:) ![2024-02-13_16-25-23](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/3/730f0f62b3a088696610100cb495c1fd6498d9a8.jpeg) Scroll down to find to find the 'Launchers' section: ![2024-02-13_16-38-08](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/4/94db725a52a30cd335a28d20cd2fe6c7adbdb2a8.jpeg) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 14, 2024, 1:16am UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/19 "2024-02-14T01:16:33Z")
Hmm, the mystery `msvcrt.dll` error in the Windows event viewer then? ---
**Author:** ![SteveO](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steveo/32/55271_2.png) [@SteveO](https://forum.inductiveautomation.com/u/SteveO)\ **Post date:** [February 14, 2024, 6:24pm UTC](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605/20 "2024-02-14T18:24:47Z")
Indeed that was a directory requested by support for further trouble shooting. [Next page](https://forum.inductiveautomation.com/t/bug-9263-designer-launcher-fails-to-launch/85605.md?page=2)