# \[BUG/FEEDBACK\] Cannot Load Demo (demo.ia.io)

**URL:** <https://forum.inductiveautomation.com/t/bug-feedback-cannot-load-demo-demo-ia-io/20372>\
**Category:** Ignition Early Access\
**Created:** [October 25, 2018, 2:53pm UTC](https://forum.inductiveautomation.com/t/bug-feedback-cannot-load-demo-demo-ia-io/20372 "2018-10-25T14:53:58Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ryanjmclaughlin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryanjmclaughlin/32/4318_2.png) [@ryanjmclaughlin](https://forum.inductiveautomation.com/u/ryanjmclaughlin)\
**Post date:** [October 25, 2018, 2:53pm UTC](https://forum.inductiveautomation.com/t/bug-feedback-cannot-load-demo-demo-ia-io/20372/1 "2018-10-25T14:53:58Z")

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### Bad Behavior

Attempting to load [http://demo.ia.io](http://demo.ia.io) gets "stuck" on a continuous loop of **Authenticating....** and **Connecting....**

 ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/f/f4f81c3a656ca6dc3655f2f0a6f7ec922a90e1a8.png)

It seems a simple case of the WebSocket channel not being able to open. Not sure how to identify the issue and how to tell the IT Ops guys what to potentially unblock.

Is this server specific or protocol specific?

### Good Behavior

Demo should load 🙂

### Environment

Browser: Chrome 70.0.3538.77 (x64)  
OS: Windows 10  
LAN:

- Corporate Network
- Symantec 14 AV Client Side
- Websense/Forcepoint Traffic Monitoring/Security
- A bunch of other corporate blocking stuff!

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [October 25, 2018, 3:07pm UTC](https://forum.inductiveautomation.com/t/bug-feedback-cannot-load-demo-demo-ia-io/20372/2 "2018-10-25T15:07:14Z")

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> [@ryanjmclaughlin](#):
>
> - Websense/Forcepoint Traffic Monitoring/Security

That's most likely what it is. Are you able to use a more simple websocket test, like the one on this page? [https://websocket.org/echo.html](https://websocket.org/echo.html)

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<div class="post-metadata">

**Author:** ![ryanjmclaughlin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryanjmclaughlin/32/4318_2.png) [@ryanjmclaughlin](https://forum.inductiveautomation.com/u/ryanjmclaughlin)\
**Post date:** [October 25, 2018, 3:11pm UTC](https://forum.inductiveautomation.com/t/bug-feedback-cannot-load-demo-demo-ia-io/20372/3 "2018-10-25T15:11:03Z")

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That test works…

![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/e/e0489104765724dac91f13d6d3bf4701d022b15f.png)

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<div class="post-metadata">

**Author:** ![ryanjmclaughlin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryanjmclaughlin/32/4318_2.png) [@ryanjmclaughlin](https://forum.inductiveautomation.com/u/ryanjmclaughlin)\
**Post date:** [October 26, 2018, 12:05pm UTC](https://forum.inductiveautomation.com/t/bug-feedback-cannot-load-demo-demo-ia-io/20372/4 "2018-10-26T12:05:50Z")

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By chance I tried going to [https://demo.inductiveautomation.com/](https://demo.inductiveautomation.com/) today instead of [demo.ia.io](http://demo.ia.io). And that loaded up fine. So, sounds like web filtering is indeed the issue. Do both URLs hit the same Ignition server? Or is there some other reason one would work and not the other?

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<div class="post-metadata">

**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [October 26, 2018, 3:02pm UTC](https://forum.inductiveautomation.com/t/bug-feedback-cannot-load-demo-demo-ia-io/20372/5 "2018-10-26T15:02:09Z")

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They hit the same server - I wonder if something on your network doesn’t like the redirect through [demo.ia.io](http://demo.ia.io).

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**Author:** ![calcorbett](https://avatars.discourse-cdn.com/v4/letter/c/dec6dc/32.png) [@calcorbett](https://forum.inductiveautomation.com/u/calcorbett)\
**Post date:** [November 2, 2018, 9:23pm UTC](https://forum.inductiveautomation.com/t/bug-feedback-cannot-load-demo-demo-ia-io/20372/6 "2018-11-02T21:23:50Z")

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At my office, I get stuck if on WiFi when using the mobile app, but it works if I turn off WiFi.