# Bug / glitch with Diagnostic window

**URL:** <https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518>\
**Category:** Ignition\
**Created:** [September 25, 2015, 12:40pm UTC](https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518 "2015-09-25T12:40:44Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![tdornbush](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@tdornbush](https://forum.inductiveautomation.com/u/tdornbush)\
**Post date:** [September 25, 2015, 12:40pm UTC](https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518/1 "2015-09-25T12:40:44Z")

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If I have the diagnostic window open, and then enter a value in a numeric entry in the window behind the diagnostic window, the diagnostic window disappears when I touch OK on the numeric keypad popup. (touchscreen is enabled)

It re-appears when I touch the numeric entry again, but I can’t interact with it because the keypad has focus.

I can’t bring it back into view with either Ctrl - shift - F7 or the Help / Diagnostic menu

My current workaround is to try and remember to close it before doing my numeric entry, and then re-open it after.  
Or when I forget, shut down the client and restart it.

Using Ignition version 7.7.5  
Vision module 7.7.5

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**Author:** ![dave.fogle](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@dave.fogle](https://forum.inductiveautomation.com/u/dave.fogle)\
**Post date:** [October 1, 2015, 5:14pm UTC](https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518/2 "2015-10-01T17:14:12Z")

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This is a known issue and there is currently a ticket in our system to address this. Someone will post back here once it has been fixed.

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**Author:** ![Carl.Gould](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/carl.gould/32/7262_2.png) [@Carl.Gould](https://forum.inductiveautomation.com/u/Carl.Gould)\
**Post date:** [October 22, 2015, 11:09pm UTC](https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518/3 "2015-10-22T23:09:20Z")

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This has been fixed for 7.7.6

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**Author:** ![pdibenedetto](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pdibenedetto/32/6364_2.png) [@pdibenedetto](https://forum.inductiveautomation.com/u/pdibenedetto)\
**Post date:** [October 23, 2015, 2:01pm UTC](https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518/4 "2015-10-23T14:01:46Z")

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This is related to [this](https://inductiveautomation.com/forum/viewtopic.php?f=72&t=14193) bug?

If so, the resolution will be ported to the 7.8.x branch?

Thanks,

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**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [October 23, 2015, 2:13pm UTC](https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518/5 "2015-10-23T14:13:03Z")

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All fixes made to 7.7.x are being regularly merged into 7.8.x.

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<div class="post-metadata">

**Author:** ![pdibenedetto](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pdibenedetto/32/6364_2.png) [@pdibenedetto](https://forum.inductiveautomation.com/u/pdibenedetto)\
**Post date:** [October 23, 2015, 2:26pm UTC](https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518/6 "2015-10-23T14:26:03Z")

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Ok. Good to know. But the issue is related? It will be fixed for 7.8.1?

Thanks in advance.

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**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [October 23, 2015, 6:00pm UTC](https://forum.inductiveautomation.com/t/bug-glitch-with-diagnostic-window/10518/7 "2015-10-23T18:00:52Z")

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I don’t know if they were related, but that issue is also marked as fixed for 7.7.6
