# \[bug\] \[installer\] installer initialization failed **URL:** \ **Category:** Ignition Early Access\ **Created:** [March 19, 2019, 8:01pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462 "2019-03-19T20:01:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![BumbleBeeTuna](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@BumbleBeeTuna](https://forum.inductiveautomation.com/u/BumbleBeeTuna)\ **Post date:** [March 19, 2019, 8:01pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462/1 "2019-03-19T20:01:31Z")
os: windows server 2019 standard build: b2019031902 I just tried to uninstall Ignition 8 to perform a fresh install and received the following prompt: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/8/8fa38465160e6f2abf83fa3fd9c86a34512508cd.png) ---
**Author:** ![BumbleBeeTuna](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@BumbleBeeTuna](https://forum.inductiveautomation.com/u/BumbleBeeTuna)\ **Post date:** [March 19, 2019, 8:09pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462/2 "2019-03-19T20:09:09Z")
Server reboot fixed this problem and I was able to uninstall Ignition. EDIT: **didn’t work after several other attempts** ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [March 19, 2019, 8:26pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462/3 "2019-03-19T20:26:18Z")
Can you check in [Windows’ Event Viewer](https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/) and see if there’s any more context given for the initialization failure? ---
**Author:** ![BumbleBeeTuna](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@BumbleBeeTuna](https://forum.inductiveautomation.com/u/BumbleBeeTuna)\ **Post date:** [March 19, 2019, 8:33pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462/4 "2019-03-19T20:33:35Z")
I couldn’t find anything. I checked the windows logs, custom views and applications and services logs. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [March 19, 2019, 8:42pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462/5 "2019-03-19T20:42:44Z")
Alright, thanks. We’ll keep track of whether this continues to happen for anyone else. Thanks for the report. ---
**Author:** ![BumbleBeeTuna](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@BumbleBeeTuna](https://forum.inductiveautomation.com/u/BumbleBeeTuna)\ **Post date:** [March 20, 2019, 7:25pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462/6 "2019-03-20T19:25:56Z")
I’m looking to do a fresh install of Ignition 8 on this box and I can’t uninstall it again. I’ve rebooted the server multiple times with the same result as the OP. ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [March 20, 2019, 7:45pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462/7 "2019-03-20T19:45:40Z")
I’m seeing the same issue on Windows Server 2019 as well. However, these other methods for uninstalling appeared to work: - Manually invoking `uninstall.exe` in the install directory of Ignition - Using the “old school” Programs and Features screen found in the Control Panel ---
**Author:** ![BumbleBeeTuna](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@BumbleBeeTuna](https://forum.inductiveautomation.com/u/BumbleBeeTuna)\ **Post date:** [March 20, 2019, 7:49pm UTC](https://forum.inductiveautomation.com/t/bug-installer-installer-initialization-failed/23462/8 "2019-03-20T19:49:50Z")
Thanks James. The old school method worked as expected. (I think I unknowingly used the control panel to uninstall it and thought the server reboot was the resolution)