# Cameras wont pull from stream on VM **URL:** \ **Category:** Ignition\ **Created:** [October 2, 2023, 3:38pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931 "2023-10-02T15:38:54Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Haley\_OBrien](https://avatars.discourse-cdn.com/v4/letter/h/df705f/32.png) [@Haley\_OBrien](https://forum.inductiveautomation.com/u/Haley_OBrien)\ **Post date:** [October 2, 2023, 3:38pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931/1 "2023-10-02T15:38:54Z")
When users are on VM my cameras wont pull. They just try and then time out. They work for those connected to network, but not virtually. Are the camera streams requested from end users or directly from Ignition server? They used to work but have recently started doing this Note: I do not want to give non admin users full network access ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [October 2, 2023, 3:40pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931/2 "2023-10-02T15:40:16Z")
Are you using Vision with the IP Camera component, or...? ---
**Author:** ![Haley\_OBrien](https://avatars.discourse-cdn.com/v4/letter/h/df705f/32.png) [@Haley\_OBrien](https://forum.inductiveautomation.com/u/Haley_OBrien)\ **Post date:** [October 2, 2023, 3:41pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931/3 "2023-10-02T15:41:00Z")
Yes sorry I should have stated that ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [October 2, 2023, 3:41pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931/4 "2023-10-02T15:41:47Z")
Yes then, in this case, the camera feeds are accessed directly from the Vision client, wherever it's running. It's not proxied through the Gateway or anything like that. ---
**Author:** ![Haley\_OBrien](https://avatars.discourse-cdn.com/v4/letter/h/df705f/32.png) [@Haley\_OBrien](https://forum.inductiveautomation.com/u/Haley_OBrien)\ **Post date:** [October 2, 2023, 3:43pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931/5 "2023-10-02T15:43:40Z")
That is what I figured. Do you know what would cause them to stop working through VM? This started happening recently, we never had any issues before. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [October 2, 2023, 3:44pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931/6 "2023-10-02T15:44:09Z")
Talk to IT and see if they are or aren't routable/accessible for some reason 🤷‍♂️ edit: also, you keep saying "VM", but do you mean "VPN" here? ---
**Author:** ![Haley\_OBrien](https://avatars.discourse-cdn.com/v4/letter/h/df705f/32.png) [@Haley\_OBrien](https://forum.inductiveautomation.com/u/Haley_OBrien)\ **Post date:** [October 2, 2023, 3:46pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931/7 "2023-10-02T15:46:53Z")
No, VMware Horizon Client. All of our end users use that instead of being connected directly to the network ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [October 2, 2023, 3:48pm UTC](https://forum.inductiveautomation.com/t/cameras-wont-pull-from-stream-on-vm/79931/8 "2023-10-02T15:48:12Z")
Ok, doesn't really change the recommendation that you work with your IT, but at least we know what you're talking about now.