# Cannot backup gateway

**URL:** <https://forum.inductiveautomation.com/t/cannot-backup-gateway/84895>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [January 29, 2024, 3:04pm UTC](https://forum.inductiveautomation.com/t/cannot-backup-gateway/84895 "2024-01-29T15:04:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![charles.j.zhu](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@charles.j.zhu](https://forum.inductiveautomation.com/u/charles.j.zhu)\
**Post date:** [January 29, 2024, 3:04pm UTC](https://forum.inductiveautomation.com/t/cannot-backup-gateway/84895/1 "2024-01-29T15:04:39Z")

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![a](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/a/6a445a4f6e7486bab136977a317396215bcf317a.jpeg)

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<div class="post-metadata">

**Author:** ![charles.j.zhu](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@charles.j.zhu](https://forum.inductiveautomation.com/u/charles.j.zhu)\
**Post date:** [January 29, 2024, 3:08pm UTC](https://forum.inductiveautomation.com/t/cannot-backup-gateway/84895/2 "2024-01-29T15:08:37Z")

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When I want to backup the gateway by click the key "Gateway Backup". Always popup Gateway Error.

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<div class="post-metadata">

**Author:** ![charles.j.zhu](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@charles.j.zhu](https://forum.inductiveautomation.com/u/charles.j.zhu)\
**Post date:** [January 29, 2024, 3:09pm UTC](https://forum.inductiveautomation.com/t/cannot-backup-gateway/84895/3 "2024-01-29T15:09:09Z")

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![b](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/0/00da9195756e26f26ff601efadc71f98186f9832.jpeg)

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<div class="post-metadata">

**Author:** ![charles.j.zhu](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@charles.j.zhu](https://forum.inductiveautomation.com/u/charles.j.zhu)\
**Post date:** [January 29, 2024, 3:09pm UTC](https://forum.inductiveautomation.com/t/cannot-backup-gateway/84895/4 "2024-01-29T15:09:52Z")

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What can I do if I want to backup the gateway? Thanks

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [January 29, 2024, 3:11pm UTC](https://forum.inductiveautomation.com/t/cannot-backup-gateway/84895/5 "2024-01-29T15:11:48Z")

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Try the command line `gwcmd` tool in a terminal. That should provide more information. Also, you may need to inspect your wrapper.log file to see if the gateway is producing an error when it tries to assemble the backup file.