# Cannot connect notification profile

**URL:** <https://forum.inductiveautomation.com/t/cannot-connect-notification-profile/7737>\
**Category:** Ignition\
**Created:** [December 19, 2013, 8:22pm UTC](https://forum.inductiveautomation.com/t/cannot-connect-notification-profile/7737 "2013-12-19T20:22:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mikehill100](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@mikehill100](https://forum.inductiveautomation.com/u/mikehill100)\
**Post date:** [December 19, 2013, 8:22pm UTC](https://forum.inductiveautomation.com/t/cannot-connect-notification-profile/7737/1 "2013-12-19T20:22:33Z")

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I am moving a customer from legacy to pipeline notifications. I have created a new notification profile and entered the information exactly the same way as the old one, but when I test a pipeline it will not send an email.

The legacy alarming gives a checkbox to use authentication. Maybe the problem? Anything thoughts on what the issue could be? I really don’t know how to go about troubleshooting it.

Thanks,  
Mike

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**Author:** ![mikehill100](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@mikehill100](https://forum.inductiveautomation.com/u/mikehill100)\
**Post date:** [December 19, 2013, 10:00pm UTC](https://forum.inductiveautomation.com/t/cannot-connect-notification-profile/7737/2 "2013-12-19T22:00:23Z")

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Nevermind. Figured it out.

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**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\
**Post date:** [December 23, 2013, 7:43pm UTC](https://forum.inductiveautomation.com/t/cannot-connect-notification-profile/7737/3 "2013-12-23T19:43:39Z")

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What was the issue?