# Cannot create PoolableConnectionFactory

**URL:** <https://forum.inductiveautomation.com/t/cannot-create-poolableconnectionfactory/7636>\
**Category:** Ignition\
**Created:** [November 28, 2013, 1:17am UTC](https://forum.inductiveautomation.com/t/cannot-create-poolableconnectionfactory/7636 "2013-11-28T01:17:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cacordova](https://avatars.discourse-cdn.com/v4/letter/c/bbce88/32.png) [@cacordova](https://forum.inductiveautomation.com/u/cacordova)\
**Post date:** [November 28, 2013, 1:17am UTC](https://forum.inductiveautomation.com/t/cannot-create-poolableconnectionfactory/7636/1 "2013-11-28T01:17:30Z")

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I'm trying to configure a database for the MySQL ConnectorJ driver but I got this faulted error:

> [@](#):
>
> Cannot create PoolableConnectionFactory (Access denied for user 'softelte\_user'@'[108-203-52-152.lightspeed.sntcca.sbcglobal.net](http://108-203-52-152.lightspeed.sntcca.sbcglobal.net)' (using password: YES))

What does it mean?

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**Author:** ![anna](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@anna](https://forum.inductiveautomation.com/u/anna)\
**Post date:** [December 2, 2013, 10:15pm UTC](https://forum.inductiveautomation.com/t/cannot-create-poolableconnectionfactory/7636/2 "2013-12-02T22:15:14Z")

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“Access denied for user …” means that the MySQL is not letting you connect with the username / password specified for that database connection in the Ignition gateway. Is “softelte\_user’@'[108-203-52-152.lightspeed.sntcca.sbcglobal.net](http://108-203-52-152.lightspeed.sntcca.sbcglobal.net)” a valid username for your database? Can you log in with this username from MySQL Workbench (or Command Line / Terminal, or some other utility)?