# Cannot create remote tag provider

**URL:** <https://forum.inductiveautomation.com/t/cannot-create-remote-tag-provider/90005>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [May 7, 2024, 9:01am UTC](https://forum.inductiveautomation.com/t/cannot-create-remote-tag-provider/90005 "2024-05-07T09:01:43Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Andrii\_Ushchapovskyi](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@Andrii\_Ushchapovskyi](https://forum.inductiveautomation.com/u/Andrii_Ushchapovskyi)\
**Post date:** [May 7, 2024, 9:01am UTC](https://forum.inductiveautomation.com/t/cannot-create-remote-tag-provider/90005/1 "2024-05-07T09:01:43Z")

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I have established conection via gateway network.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/7/0774bd2436d735fc661bde417d09ed6be23df5ec.png)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/c/3cf71afcfda0cfb570c1541d5a818f047bed74ff.png)

Status for both gateways is Running

But in Diagnostics tabs I have following information:

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/8/286dccb5bb103f051d952b5649fc3cc6ec352d18.png)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/f/2f37875f9c5a8ccfd8084114e1ca46e6ba35f645.png)

When I try to add a remote tag provider I have manualy enter the name of the provider from remote gateway. And after that in the status page of the newly created provider I can see the error message  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/8/c8cf46e6cfdae274a848196259cdf6edf5e5dfbe.png)

So I cant understand what is the problem and how to solve it.

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<div class="post-metadata">

**Author:** ![bschroeder](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bschroeder/32/13260_2.png) [@bschroeder](https://forum.inductiveautomation.com/u/bschroeder)\
**Post date:** [May 7, 2024, 11:38am UTC](https://forum.inductiveautomation.com/t/cannot-create-remote-tag-provider/90005/3 "2024-05-07T11:38:09Z")

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This is very similar to this post [Remote Tag provider not showing Tag providers](https://forum.inductiveautomation.com/t/remote-tag-provider-not-showing-tag-providers/90007)

Are you working on the same project?

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<div class="post-metadata">

**Author:** ![Andrii\_Ushchapovskyi](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@Andrii\_Ushchapovskyi](https://forum.inductiveautomation.com/u/Andrii_Ushchapovskyi)\
**Post date:** [May 8, 2024, 7:41am UTC](https://forum.inductiveautomation.com/t/cannot-create-remote-tag-provider/90005/4 "2024-05-08T07:41:21Z")

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It is a different projects 🙂  
But the problem is the same 🫤

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<div class="post-metadata">

**Author:** ![bschroeder](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bschroeder/32/13260_2.png) [@bschroeder](https://forum.inductiveautomation.com/u/bschroeder)\
**Post date:** [May 8, 2024, 12:15pm UTC](https://forum.inductiveautomation.com/t/cannot-create-remote-tag-provider/90005/5 "2024-05-08T12:15:51Z")

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Check your security zones and make sure they are setup properly.

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<div class="post-metadata">

**Author:** ![kcollins](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kcollins/32/19646_2.png) [@kcollins](https://forum.inductiveautomation.com/u/kcollins)\
**Post date:** [May 8, 2024, 12:34pm UTC](https://forum.inductiveautomation.com/t/cannot-create-remote-tag-provider/90005/6 "2024-05-08T12:34:55Z")

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Have you been renaming any of the gateways in question? We've got a ticket with the same error and symptoms and looks to be caused by some bookkeeping issues with the queues during gateway system renames. Do everything start to work correctly again once you restart those gateways?

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<div class="post-metadata">

**Author:** ![Andrii\_Ushchapovskyi](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@Andrii\_Ushchapovskyi](https://forum.inductiveautomation.com/u/Andrii_Ushchapovskyi)\
**Post date:** [May 8, 2024, 1:44pm UTC](https://forum.inductiveautomation.com/t/cannot-create-remote-tag-provider/90005/7 "2024-05-08T13:44:40Z")

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Yep, that was an issue  
I renamed the remote gateway and then restarted just it. After restarting the local gateway the problem was solved