# Can't access My Support Tickets

**URL:** <https://forum.inductiveautomation.com/t/cant-access-my-support-tickets/39923>\
**Category:** Ignition\
**Created:** [October 22, 2020, 3:21pm UTC](https://forum.inductiveautomation.com/t/cant-access-my-support-tickets/39923 "2020-10-22T15:21:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![code\_skin](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@code\_skin](https://forum.inductiveautomation.com/u/code_skin)\
**Post date:** [October 22, 2020, 3:21pm UTC](https://forum.inductiveautomation.com/t/cant-access-my-support-tickets/39923/1 "2020-10-22T15:21:54Z")

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Anyone else having issues access their support tickets?  
When the page eventually loads I get a **DOMDocument::loadXML()** error

> Warning  
> DOMDocument::loadXML(): Opening and ending tag mismatch: hr line 5 and body in Entity, line: 6 (./\_\_apps/iagloballogin/library/CAS/thirdparty/CAS/Client.php:3167)  
> =================================================================================================================================

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**Author:** ![mpoulsen921](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@mpoulsen921](https://forum.inductiveautomation.com/u/mpoulsen921)\
**Post date:** [October 22, 2020, 5:50pm UTC](https://forum.inductiveautomation.com/t/cant-access-my-support-tickets/39923/2 "2020-10-22T17:50:37Z")

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Same for me.

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [October 22, 2020, 6:18pm UTC](https://forum.inductiveautomation.com/t/cant-access-my-support-tickets/39923/3 "2020-10-22T18:18:53Z")

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We were having network issues at our home office earlier today; are you still having issues?

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**Author:** ![code\_skin](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@code\_skin](https://forum.inductiveautomation.com/u/code_skin)\
**Post date:** [October 22, 2020, 6:19pm UTC](https://forum.inductiveautomation.com/t/cant-access-my-support-tickets/39923/4 "2020-10-22T18:19:40Z")

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No, it’s loading now. Thanks!