# Can't Clear Changed Alarm

**URL:** <https://forum.inductiveautomation.com/t/cant-clear-changed-alarm/64250>\
**Category:** Ignition\
**Tags:** vision, ignition81\
**Created:** [September 19, 2022, 9:09pm UTC](https://forum.inductiveautomation.com/t/cant-clear-changed-alarm/64250 "2022-09-19T21:09:42Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![zacht](https://avatars.discourse-cdn.com/v4/letter/z/ea5d25/32.png) [@zacht](https://forum.inductiveautomation.com/u/zacht)\
**Post date:** [September 19, 2022, 9:59pm UTC](https://forum.inductiveautomation.com/t/cant-clear-changed-alarm/64250/3 "2022-09-19T21:59:07Z")

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Ack mode is set to manual, but when the footer is enabled, the Acknowledge button is grayed out. I had a conversation with Support. They suggested I stop the gateway, delete `%Install Directory%/data/alarms_######`, then restart the gateway. I’ll try that next weekend and see if it helps.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/8/c8d0d4b52735d0b63787f1f47dbabd34cb8929fa.png)

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