# Can't download from Ignition Exchange

**URL:** <https://forum.inductiveautomation.com/t/cant-download-from-ignition-exchange/88203>\
**Category:** Ignition Exchange\
**Created:** [April 2, 2024, 9:35am UTC](https://forum.inductiveautomation.com/t/cant-download-from-ignition-exchange/88203 "2024-04-02T09:35:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jayden](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@Jayden](https://forum.inductiveautomation.com/u/Jayden)\
**Post date:** [April 2, 2024, 9:35am UTC](https://forum.inductiveautomation.com/t/cant-download-from-ignition-exchange/88203/1 "2024-04-02T09:35:51Z")

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Hi Everyone,

I can’t download from Ignition Exchange. Every time I click download I get redirected to a login page, even though I’m logged in already. There has been previous threads on this, but I have tried all the suggestions and still it won’t work.

> [@\[RESOLVED\] Cannot download resources](https://forum.inductiveautomation.com/t/resolved-cannot-download-resources/35208):
>
> Hi! Was starting to create a ticketing environment for our clients through perspective and found a user feedback view in Ignition Exchange. The problem is that I cannot download it (or any resources from Ignition Exchange). The environment says I need to log in although I am logged in. Can somebody help me out on this one?

> [@Download from Ignition Exchange not possible](https://forum.inductiveautomation.com/t/download-from-ignition-exchange-not-possible/45624):
>
> I’m trying to download some things from [Ignition Exchange | Inductive Automation](https://inductiveautomation.com/exchange/) but I keep getting asked to log in while I’m already logged in. [image] Anyone else with te same problem?

> [@I still can't download any resourse in exchange,it requires me to login although I have logined in](https://forum.inductiveautomation.com/t/i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/8):
>
> Hi @925681905, I’ve had similar issues in the past, but the solution @kirsten.chambers suggested has always worked for me. I also always get the download popup (which can be very frustrating). I’m predominantly use Chrome, but I might give a few others a test. Could it be a browser type/version issue?

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [April 2, 2024, 10:54am UTC](https://forum.inductiveautomation.com/t/cant-download-from-ignition-exchange/88203/2 "2024-04-02T10:54:07Z")

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Aren't you also having trouble with IU? Perhaps your browser/firewall/proxy path is the problem.

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**Author:** ![mknowles](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mknowles/32/70604_2.png) [@mknowles](https://forum.inductiveautomation.com/u/mknowles)\
**Post date:** [April 2, 2024, 3:38pm UTC](https://forum.inductiveautomation.com/t/cant-download-from-ignition-exchange/88203/3 "2024-04-02T15:38:34Z")

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Hi Jayden, the login for the Exchange will be a separate login. You'll use the same login that you use for your IA Portal, but will need to log in on the Exchange page. This can be done by selecting the login in the top section on the Exchange or the popup window that appears when trying to download a resource.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/8/d8cceb45dba00bbbb6ab7ed02a995364a7da3265.png)

If you are still having issues after doing the separate login I'd suggest looking into Phil's idea. Let us know if you are still having difficulty after trying both.