# Can't reset tags remotely

**URL:** <https://forum.inductiveautomation.com/t/cant-reset-tags-remotely/101501>\
**Category:** Ignition\
**Created:** [January 28, 2025, 5:07pm UTC](https://forum.inductiveautomation.com/t/cant-reset-tags-remotely/101501 "2025-01-28T17:07:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Randolph\_Sewell](https://avatars.discourse-cdn.com/v4/letter/r/cdc98d/32.png) [@Randolph\_Sewell](https://forum.inductiveautomation.com/u/Randolph_Sewell)\
**Post date:** [January 28, 2025, 5:07pm UTC](https://forum.inductiveautomation.com/t/cant-reset-tags-remotely/101501/1 "2025-01-28T17:07:20Z")

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I'm on a central gateway connected to a remote gateway. I'm in the central gateways designer looking at the remote tag provider trying to select tags and restart them to get the alarm count to fix but everytime I try to restart the tag it says "Bad Unsupported" however restarting tags works if I'm on the local sites designer.

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**Author:** ![lrose](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lrose/32/62724_2.png) [@lrose](https://forum.inductiveautomation.com/u/lrose)\
**Post date:** [January 28, 2025, 6:00pm UTC](https://forum.inductiveautomation.com/t/cant-reset-tags-remotely/101501/2 "2025-01-28T18:00:10Z")

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By default you can not do any tag configuration tasks from a remote gateway.