# Can't see the normal Ignition Designer page! **URL:** \ **Category:** General Discussion\ **Created:** [October 30, 2013, 9:10am UTC](https://forum.inductiveautomation.com/t/cant-see-the-normal-ignition-designer-page/7494 "2013-10-30T09:10:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Cas\_Sena](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@Cas\_Sena](https://forum.inductiveautomation.com/u/Cas_Sena)\ **Post date:** [October 30, 2013, 9:10am UTC](https://forum.inductiveautomation.com/t/cant-see-the-normal-ignition-designer-page/7494/1 "2013-10-30T09:10:55Z")
Guy, I am new using Ignition. i started using it today at work and the Main page of my designer is not quite right (not what i am used to see). i dont kwo if my sofware isnt workig, license expired of something else but I have attached a file so that you could see what i see. How do i get to the normal ignition designer’s page? Thanks ---
**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\ **Post date:** [October 30, 2013, 2:41pm UTC](https://forum.inductiveautomation.com/t/cant-see-the-normal-ignition-designer-page/7494/2 "2013-10-30T14:41:10Z")
It looks like the Vision module isn’t running. In the Status tab of the Gateway, choose Modules in the left hand column. Scroll down to Vision, and check the status. Normally, it should say Running. ---
**Author:** ![Cas\_Sena](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@Cas\_Sena](https://forum.inductiveautomation.com/u/Cas_Sena)\ **Post date:** [October 30, 2013, 5:06pm UTC](https://forum.inductiveautomation.com/t/cant-see-the-normal-ignition-designer-page/7494/3 "2013-10-30T17:06:46Z")
Thanks for the reply but I am not at work right now. What should I do if it is not running? ---
**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\ **Post date:** [October 30, 2013, 6:26pm UTC](https://forum.inductiveautomation.com/t/cant-see-the-normal-ignition-designer-page/7494/4 "2013-10-30T18:26:01Z")
It depends on what you see on that page. If Vision isn’t listed at all, it’s likely that all you need to do is reinstall it. You can download it from our downloads page (make sure you download for the version of Ignition you have.) If it’s there, but shows something other than running, take a look at the logs for a clue as to what is happening. (Gateway -\> Configure -\> System -\> Console -\> Logs tab) If that doesn’t give you a clue, post anything that looks likely here (or email it to tech support) and we can help you figure it out. Best, ---
**Author:** ![Cas\_Sena](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@Cas\_Sena](https://forum.inductiveautomation.com/u/Cas_Sena)\ **Post date:** [October 31, 2013, 3:35pm UTC](https://forum.inductiveautomation.com/t/cant-see-the-normal-ignition-designer-page/7494/5 "2013-10-31T15:35:54Z")
Thanks. I have another question. I am a brand new Ignition User. I also have a software at home and MySQL is faulted ("PoolableConnectionFactory). I have it connected to an actual CompactLogic with IP address 192.168.1.4. Any thoughs? ---
**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\ **Post date:** [October 31, 2013, 9:06pm UTC](https://forum.inductiveautomation.com/t/cant-see-the-normal-ignition-designer-page/7494/6 "2013-10-31T21:06:59Z")
The MySQL connection should be connected to a MySQL database that you’ve installed, not a PLC. To connect your PLC, go to Configure -\> OPC-UA -\> Devices Best, ---
**Author:** ![Cas\_Sena](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@Cas\_Sena](https://forum.inductiveautomation.com/u/Cas_Sena)\ **Post date:** [November 2, 2013, 2:43am UTC](https://forum.inductiveautomation.com/t/cant-see-the-normal-ignition-designer-page/7494/7 "2013-11-02T02:43:44Z")
I have just download the Vision software and its currently working!!! Thanks