# Clicking on the Tag Diagnostic button locks up the Designer? **URL:** \ **Category:** Ignition\ **Created:** [January 21, 2025, 1:07am UTC](https://forum.inductiveautomation.com/t/clicking-on-the-tag-diagnostic-button-locks-up-the-designer/101133 "2025-01-21T01:07:27Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\ **Post date:** [January 21, 2025, 1:07am UTC](https://forum.inductiveautomation.com/t/clicking-on-the-tag-diagnostic-button-locks-up-the-designer/101133/1 "2025-01-21T01:07:27Z")
v8.1.43 Windows 10 I've noticed, after upgrading from 8.1.17, that whenever I click on the new tag diagnostic button, the designer locks up (the dialogue doesn't show up, and I can't click on anything in the Designer. Resizing the designer doesn't repaint the designer and shows black).. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/e/be4aed6c6bdde68250b6375870cd3665567681fe.png) I've tried accessing it from the tag editor as well as the context menu on the tag in the tag browser, both lock it up seemingly indefinitely - I've left it a good few minutes, i'll keep it running to see if it comes good. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/4/24a992613bc077c2e310fb9b58878ee1aef6f82f.png) The Gateway has ~500k tags with a front/backend gateway architecture, so it's a moderately large project, and I'm accessing it across a VPN. Has anyone else had this issue? Wondering if it's a bug Edit: After 10-20 mins it finally showed up... Note: I have the tag reference tracker turned _off_ ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [January 28, 2025, 11:55pm UTC](https://forum.inductiveautomation.com/t/clicking-on-the-tag-diagnostic-button-locks-up-the-designer/101133/2 "2025-01-28T23:55:12Z")
Are you getting "NonResponsiveEDT" automatic thread dumps during this period? If you are, it'd be helpful to see those. ---
**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\ **Post date:** [January 31, 2025, 12:21am UTC](https://forum.inductiveautomation.com/t/clicking-on-the-tag-diagnostic-button-locks-up-the-designer/101133/3 "2025-01-31T00:21:51Z")
[NonResponsiveEdt-2025-01-31\_104906.json](https://forum.inductiveautomation.com/uploads/short-url/xKeRnPtY5j7KttUrgeGZc2oQAxY.json) (81.0 KB) Yep! (for others trying to find the designer logs, they're under (windows) `C:\Users\\.ignition\cache\gw_)\C#`) I'm expecting it to be due to reaching out to network drives that may not be connected, but I can't decipher stack traces like these... Edit: a bit cheeky to add to this thread, but I have this non-resp-edt as well after trying to open a named query in the designer. wondering what caused it. Designer did eventually come good after several minutes [NonResponsiveEdt-2025-01-31\_113424.json](https://forum.inductiveautomation.com/uploads/short-url/d2nEIzb58aMJu265Pce5lT1AWip.json) (103.2 KB) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [January 31, 2025, 4:41pm UTC](https://forum.inductiveautomation.com/t/clicking-on-the-tag-diagnostic-button-locks-up-the-designer/101133/4 "2025-01-31T16:41:20Z")
> [@nminchin](#): > > I'm expecting it to be due to reaching out to network drives that may not be connected, but I can't decipher stack traces like these... Oof. This is unfortunate. This whole trace: ```stacktrace "java.base@17.0.13/jdk.internal.misc.Unsafe.park(Native Method)", "java.base@17.0.13/java.util.concurrent.locks.LockSupport.park(Unknown Source)", "java.base@17.0.13/java.util.concurrent.FutureTask.awaitDone(Unknown Source)", "java.base@17.0.13/java.util.concurrent.FutureTask.get(Unknown Source)", "java.desktop@17.0.13/sun.awt.shell.Win32ShellFolderManager2$ComInvoker.invoke(Unknown Source)", "java.desktop@17.0.13/sun.awt.shell.ShellFolder.invoke(Unknown Source)", "java.desktop@17.0.13/sun.awt.shell.ShellFolder.invoke(Unknown Source)", "java.desktop@17.0.13/sun.awt.shell.Win32ShellFolder2.getIcon(Unknown Source)", "java.desktop@17.0.13/javax.swing.filechooser.FileSystemView.getSystemIcon(Unknown Source)", "de.javasoft.plaf.synthetica.filechooser.SyntheticaFileChooserUI$2.getListCellRendererComponent(SyntheticaFileChooserUI.java:368)", "java.desktop@17.0.13/javax.swing.plaf.basic.BasicListUI.updateLayoutState(Unknown Source)", "java.desktop@17.0.13/javax.swing.plaf.basic.BasicListUI.maybeUpdateLayoutState(Unknown Source)", "java.desktop@17.0.13/javax.swing.plaf.basic.BasicListUI$Handler.valueChanged(Unknown Source)", "java.desktop@17.0.13/javax.swing.DefaultListSelectionModel.fireValueChanged(Unknown Source)", "java.desktop@17.0.13/javax.swing.DefaultListSelectionModel.fireValueChanged(Unknown Source)", "java.desktop@17.0.13/javax.swing.DefaultListSelectionModel.fireValueChanged(Unknown Source)", "java.desktop@17.0.13/javax.swing.DefaultListSelectionModel.changeSelection(Unknown Source)", "java.desktop@17.0.13/javax.swing.DefaultListSelectionModel.changeSelection(Unknown Source)", "java.desktop@17.0.13/javax.swing.DefaultListSelectionModel.setSelectionInterval(Unknown Source)", "java.desktop@17.0.13/javax.swing.JList.setSelectedIndex(Unknown Source)", "java.desktop@17.0.13/javax.swing.plaf.basic.BasicComboPopup.setListSelection(Unknown Source)", "java.desktop@17.0.13/javax.swing.plaf.basic.BasicComboPopup$Handler.itemStateChanged(Unknown Source)", "java.desktop@17.0.13/javax.swing.JComboBox.fireItemStateChanged(Unknown Source)", "java.desktop@17.0.13/javax.swing.JComboBox.selectedItemChanged(Unknown Source)", "java.desktop@17.0.13/javax.swing.JComboBox.contentsChanged(Unknown Source)", "java.desktop@17.0.13/javax.swing.AbstractListModel.fireContentsChanged(Unknown Source)", "de.javasoft.plaf.synthetica.filechooser.SyntheticaFileChooserUI$DirectoryComboBoxModel.setSelectedItem(SyntheticaFileChooserUI.java:1459)", "de.javasoft.plaf.synthetica.filechooser.SyntheticaFileChooserUI$DirectoryComboBoxModel.addItem(SyntheticaFileChooserUI.java:1439)", "de.javasoft.plaf.synthetica.filechooser.SyntheticaFileChooserUI$DirectoryComboBoxModel.access$0(SyntheticaFileChooserUI.java:1366)", "de.javasoft.plaf.synthetica.filechooser.SyntheticaFileChooserUI.doDirectoryChanged(SyntheticaFileChooserUI.java:1200)", "de.javasoft.plaf.synthetica.filechooser.SyntheticaFileChooserUI.access$19(SyntheticaFileChooserUI.java:1173)", "de.javasoft.plaf.synthetica.filechooser.SyntheticaFileChooserUI$8.propertyChange(SyntheticaFileChooserUI.java:1058)", "java.desktop@17.0.13/java.beans.PropertyChangeSupport.fire(Unknown Source)", "java.desktop@17.0.13/java.beans.PropertyChangeSupport.firePropertyChange(Unknown Source)", "java.desktop@17.0.13/java.beans.PropertyChangeSupport.firePropertyChange(Unknown Source)", "java.desktop@17.0.13/java.awt.Component.firePropertyChange(Unknown Source)", "java.desktop@17.0.13/javax.swing.JFileChooser.setCurrentDirectory(Unknown Source)", "java.desktop@17.0.13/javax.swing.JFileChooser.(Unknown Source)", "java.desktop@17.0.13/javax.swing.JFileChooser.(Unknown Source)", ``` Is out of our hands. In summary, the file chooser we're trying to show you to choose an export location: ```stacktrace "com.inductiveautomation.ignition.client.script.ClientFileUtilities.getChooser(ClientFileUtilities.java:35)", "com.inductiveautomation.ignition.designer.gui.import_export.ProjectExporter$ExportPanel.saveExportToDisk(ProjectExporter.java:403)", ``` Is trying to render the file system icons using an appropriate icon from the system, and ultimately doing that with a native Windows method invoked via COM: ```python "java.desktop@17.0.13/sun.awt.shell.Win32ShellFolderManager2$ComInvoker.invoke(Unknown Source)", ``` I feel like I saw this before in support, and for whatever reason the JDK has no timeout on this COM request 😬 Oh, just kidding, found the support thread, the timeout is 1 **day** : > Unfortunately there's not much for us to do about this; it's code that's out of our direct control. > [@nminchin](#): > > a bit cheeky to add to this thread, Same story in that thread dump 😬 ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 31, 2025, 4:46pm UTC](https://forum.inductiveautomation.com/t/clicking-on-the-tag-diagnostic-button-locks-up-the-designer/101133/5 "2025-01-31T16:46:18Z")
`Win32ShellFolderManager2.java` Mwah, ha, ha, ha! 🤣 Sorry Nick, but another one to add to my list. ---
**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\ **Post date:** [February 1, 2025, 12:08am UTC](https://forum.inductiveautomation.com/t/clicking-on-the-tag-diagnostic-button-locks-up-the-designer/101133/6 "2025-02-01T00:08:36Z")
Happy to help, Phil! 🤣 > [@paul-griffith](#): > > Oh, just kidding, found the support thread, the timeout is 1 **day** : Well that's a long coffee break! Good to at least know the cause of the errors though, cheers