# Client Launcher and Designer on OSX **URL:** \ **Category:** Ignition\ **Created:** [October 5, 2017, 5:42pm UTC](https://forum.inductiveautomation.com/t/client-launcher-and-designer-on-osx/15585 "2017-10-05T17:42:32Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![cmisztur2](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmisztur2/32/4243_2.png) [@cmisztur2](https://forum.inductiveautomation.com/u/cmisztur2)\ **Post date:** [October 5, 2017, 5:42pm UTC](https://forum.inductiveautomation.com/t/client-launcher-and-designer-on-osx/15585/1 "2017-10-05T17:42:32Z")
I have two issues: - Client Launcher does not launch on OSX. Nothing happens, the app never comes up. - 7.9.4 Designer fails to launch on OSX with below error. 7.8.2 Designer works fine on OSX. ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/5/539eb13f892c4ecd0e64a46b31a3a589b4f9e5fe.png) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [October 5, 2017, 6:16pm UTC](https://forum.inductiveautomation.com/t/client-launcher-and-designer-on-osx/15585/2 "2017-10-05T18:16:23Z")
What version of macOS and Java? Can you delete the cache folder at `~/.ignition` and then try to launch again with the Java console enabled? ---
**Author:** ![cmisztur2](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmisztur2/32/4243_2.png) [@cmisztur2](https://forum.inductiveautomation.com/u/cmisztur2)\ **Post date:** [October 5, 2017, 7:31pm UTC](https://forum.inductiveautomation.com/t/client-launcher-and-designer-on-osx/15585/3 "2017-10-05T19:31:49Z")
OS 10.12.6, JAVA 1.8.0\_144-b01 (8.144) logs: [https://pastebin.com/rW0ACrME](https://pastebin.com/rW0ACrME) ---
**Author:** ![cmisztur2](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmisztur2/32/4243_2.png) [@cmisztur2](https://forum.inductiveautomation.com/u/cmisztur2)\ **Post date:** [October 9, 2017, 12:36pm UTC](https://forum.inductiveautomation.com/t/client-launcher-and-designer-on-osx/15585/4 "2017-10-09T12:36:41Z")
Kevin, anything else I can try? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [October 9, 2017, 1:28pm UTC](https://forum.inductiveautomation.com/t/client-launcher-and-designer-on-osx/15585/5 "2017-10-09T13:28:18Z")
Sorry, I’m out of ideas 😕 Can you call or email support so this gets a ticket and becomes a real issue? I have the same setup as you, macOS 10.12.6, JDK 8u144, Ignition 7.9.4, and both the designer JNLP and NCL work with no issues, so I’m not sure what’s going on. ---
**Author:** ![cmisztur2](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmisztur2/32/4243_2.png) [@cmisztur2](https://forum.inductiveautomation.com/u/cmisztur2)\ **Post date:** [October 9, 2017, 2:26pm UTC](https://forum.inductiveautomation.com/t/client-launcher-and-designer-on-osx/15585/6 "2017-10-09T14:26:43Z")
Thanks, opened ticket. I will update with resolution when available. ---
**Author:** ![cmisztur2](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmisztur2/32/4243_2.png) [@cmisztur2](https://forum.inductiveautomation.com/u/cmisztur2)\ **Post date:** [October 12, 2017, 11:24pm UTC](https://forum.inductiveautomation.com/t/client-launcher-and-designer-on-osx/15585/7 "2017-10-12T23:24:36Z")
Well, we couldn’t figure it out, but using a new user profile fixed the issue.