# Client Trial Expired despite having an active license

**URL:** <https://forum.inductiveautomation.com/t/client-trial-expired-despite-having-an-active-license/113179>\
**Category:** Ignition\
**Created:** [January 9, 2026, 3:14pm UTC](https://forum.inductiveautomation.com/t/client-trial-expired-despite-having-an-active-license/113179 "2026-01-09T15:14:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![cristhian.rivera](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@cristhian.rivera](https://forum.inductiveautomation.com/u/cristhian.rivera)\
**Post date:** [January 9, 2026, 3:14pm UTC](https://forum.inductiveautomation.com/t/client-trial-expired-despite-having-an-active-license/113179/1 "2026-01-09T15:14:30Z")

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I have a problem with my Ignition applications. After updating the Ignition version from 8.1 to 8.3, from time to time this message appears while I am navigating through my applications:

> “Your Ignition Client Trial period has expired.”

It should be noted that I do have an active Ignition 8.3 license. Is there any way to prevent this message from appearing?

 ![trial expired](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/d/1d7969cdb2b416f6e084e0530f2741b04d0a8ba5.png)

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [January 9, 2026, 3:17pm UTC](https://forum.inductiveautomation.com/t/client-trial-expired-despite-having-an-active-license/113179/2 "2026-01-09T15:17:26Z")

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You should probably call support and provide them your license info so they can make sure everything is good and all your installed modules are on the license.

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**Author:** ![paul.sikhakhane](https://avatars.discourse-cdn.com/v4/letter/p/9de053/32.png) [@paul.sikhakhane](https://forum.inductiveautomation.com/u/paul.sikhakhane)\
**Post date:** [January 30, 2026, 11:19am UTC](https://forum.inductiveautomation.com/t/client-trial-expired-despite-having-an-active-license/113179/3 "2026-01-30T11:19:05Z")

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@cristhian.rivera We are experiencing the same issue after upgrading to 8.3. Did you get this issue resolved? How?

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**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\
**Post date:** [January 30, 2026, 11:27am UTC](https://forum.inductiveautomation.com/t/client-trial-expired-despite-having-an-active-license/113179/4 "2026-01-30T11:27:04Z")

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Do you have active support, BasicCare at the minimum? If not, you need to pay to upgrade from e.g. 8.1 to 8.3.

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**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\
**Post date:** [January 30, 2026, 11:51am UTC](https://forum.inductiveautomation.com/t/client-trial-expired-despite-having-an-active-license/113179/5 "2026-01-30T11:51:23Z")

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> [@Matrix\_Engineering](#):
>
> you need to pay to upgrade from e.g. 8.1 to 8.3.

And if you do have support and you purchased pre 8.3, you might need to get IA to update the licence to support the latest, as I don’t think this is an automatic process

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**Author:** ![paul.sikhakhane](https://avatars.discourse-cdn.com/v4/letter/p/9de053/32.png) [@paul.sikhakhane](https://forum.inductiveautomation.com/u/paul.sikhakhane)\
**Post date:** [January 30, 2026, 12:16pm UTC](https://forum.inductiveautomation.com/t/client-trial-expired-despite-having-an-active-license/113179/6 "2026-01-30T12:16:33Z")

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Thanks. I will get intouch with IA support.