# Client unable to connect

**URL:** <https://forum.inductiveautomation.com/t/client-unable-to-connect/4815>\
**Category:** Ignition\
**Created:** [July 13, 2012, 5:43pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815 "2012-07-13T17:43:02Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Robert](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@Robert](https://forum.inductiveautomation.com/u/Robert)\
**Post date:** [July 13, 2012, 5:43pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815/1 "2012-07-13T17:43:02Z")

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actually nothing could connect.

Ignition 7.2.9 on Windows XP  
remote customer site with no internet.  
I was unable to connect to the gateway from a browser. Most of the time. I think I restarted the service but I made no difference. The client would not launch. The error I kept seeing was some sort of socket error.

I copied the entire ignition direction directory, then rebooted, then everything worked.

Would you like the (zipped) directory?

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**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\
**Post date:** [July 13, 2012, 8:29pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815/2 "2012-07-13T20:29:06Z")

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Sure, if you want to email it to [support@inductiveautomation.com](mailto:support@inductiveautomation.com) . Just put in the email a reference to this post.

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**Author:** ![Robert](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@Robert](https://forum.inductiveautomation.com/u/Robert)\
**Post date:** [July 13, 2012, 8:51pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815/3 "2012-07-13T20:51:00Z")

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Zip file is several megs in size. Can I get a number to upload it instead?

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<div class="post-metadata">

**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\
**Post date:** [July 13, 2012, 9:41pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815/4 "2012-07-13T21:41:49Z")

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Post to ticket 7679

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**Author:** ![Robert](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@Robert](https://forum.inductiveautomation.com/u/Robert)\
**Post date:** [July 13, 2012, 10:17pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815/5 "2012-07-13T22:17:22Z")

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uploaded

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<div class="post-metadata">

**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\
**Post date:** [July 13, 2012, 10:17pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815/6 "2012-07-13T22:17:43Z")

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Ok

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<div class="post-metadata">

**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\
**Post date:** [July 13, 2012, 10:52pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815/7 "2012-07-13T22:52:48Z")

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Robert,

Sending you an email

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<div class="post-metadata">

**Author:** ![Robert](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@Robert](https://forum.inductiveautomation.com/u/Robert)\
**Post date:** [July 31, 2012, 3:48pm UTC](https://forum.inductiveautomation.com/t/client-unable-to-connect/4815/8 "2012-07-31T15:48:35Z")

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Turns out there was a 3rd party utility that was misbehaving and not closing sockets on a failed connection attempt. After a while there were no more sockets left in the system to open, for anyone.