# Clientlauncher.exe does not work

**URL:** <https://forum.inductiveautomation.com/t/clientlauncher-exe-does-not-work/16397>\
**Category:** Ignition\
**Created:** [December 21, 2017, 9:27pm UTC](https://forum.inductiveautomation.com/t/clientlauncher-exe-does-not-work/16397 "2017-12-21T21:27:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rigoberto.reyes](https://avatars.discourse-cdn.com/v4/letter/r/65b543/32.png) [@rigoberto.reyes](https://forum.inductiveautomation.com/u/rigoberto.reyes)\
**Post date:** [December 21, 2017, 9:27pm UTC](https://forum.inductiveautomation.com/t/clientlauncher-exe-does-not-work/16397/1 "2017-12-21T21:27:09Z")

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Hello every body.

When I start the clientlauncher.exe file to run the designer, it does not work. I´m using Windows 10, 64 bits and Ignition´s gateway version: 7.9.4.

The clientlauncher.log fle shows this:

INFO [GatewayCommUtil] [15:10:26,752]: Downloading “[http://10.1.7.61/main/system/images/Icons/CastingSupervisor.png](http://10.1.7.61/main/system/images/Icons/CastingSupervisor.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:26,761]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:26,772]: Downloading “[http://10.1.7.61/main/system/images/Icons/DataManagement.png](http://10.1.7.61/main/system/images/Icons/DataManagement.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:26,780]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:26,793]: Downloading “[http://10.1.7.61/main/system/images/Icons/flowforming.png](http://10.1.7.61/main/system/images/Icons/flowforming.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:26,803]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:26,812]: Downloading “[http://10.1.7.61/main/system/images/Icons/melting.png](http://10.1.7.61/main/system/images/Icons/melting.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:26,822]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:39,450]: Downloading “[http://10.1.7.61/main/system/images/Icons/CastingSupervisor.png](http://10.1.7.61/main/system/images/Icons/CastingSupervisor.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:39,464]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:39,479]: Downloading “[http://10.1.7.61/main/system/images/Icons/DataManagement.png](http://10.1.7.61/main/system/images/Icons/DataManagement.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:39,491]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:39,500]: Downloading “[http://10.1.7.61/main/system/images/Icons/flowforming.png](http://10.1.7.61/main/system/images/Icons/flowforming.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:39,513]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:39,524]: Downloading “[http://10.1.7.61/main/system/images/Icons/melting.png](http://10.1.7.61/main/system/images/Icons/melting.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:39,532]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:45,308]: Downloading “[http://10.1.7.61/main/system/images/Icons/CastingSupervisor.png](http://10.1.7.61/main/system/images/Icons/CastingSupervisor.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:45,318]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:45,328]: Downloading “[http://10.1.7.61/main/system/images/Icons/DataManagement.png](http://10.1.7.61/main/system/images/Icons/DataManagement.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:45,338]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:45,349]: Downloading “[http://10.1.7.61/main/system/images/Icons/flowforming.png](http://10.1.7.61/main/system/images/Icons/flowforming.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:45,356]: Starting project image download of -1 bytes  
INFO [GatewayCommUtil] [15:10:45,371]: Downloading “[http://10.1.7.61/main/system/images/Icons/melting.png](http://10.1.7.61/main/system/images/Icons/melting.png)” (timeout=30)…  
INFO [GatewayCommUtil] [15:10:45,381]: Starting project image download of -1 bytes

Thanks in advance.

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [December 22, 2017, 12:58am UTC](https://forum.inductiveautomation.com/t/clientlauncher-exe-does-not-work/16397/2 "2017-12-22T00:58:20Z")

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There’s not many things that’ll prevent downloads from your gateway to the client. The Windows Firewall and any anti-virus software would be the first potential culprits I’d check. But I avoid taking care of any Windows systems whenever I can… (-: