# Cloud PBX connection Issue with new VoIP Notification Agent **URL:** \ **Category:** Ignition\ **Created:** [January 23, 2019, 3:02pm UTC](https://forum.inductiveautomation.com/t/cloud-pbx-connection-issue-with-new-voip-notification-agent/22060 "2019-01-23T15:02:24Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jose.granero](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jose.granero/32/11190_2.png) [@jose.granero](https://forum.inductiveautomation.com/u/jose.granero)\ **Post date:** [January 23, 2019, 3:02pm UTC](https://forum.inductiveautomation.com/t/cloud-pbx-connection-issue-with-new-voip-notification-agent/22060/1 "2019-01-23T15:02:24Z")
Hi everyone, I’m trying to hook up a new VoIP notification agent with a PBX service in the cloud but I’m getting the errors stated in the attached log file. I cant’ manage to figure out what’s going wrong. [ignition\_logs.idb](https://us1.discourse-cdn.com/inductiveautomation/original/2X/e/ed7d8c2488a2e2c17274a70547c5e40ad020ea41.idb) (472 KB) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [January 23, 2019, 4:00pm UTC](https://forum.inductiveautomation.com/t/cloud-pbx-connection-issue-with-new-voip-notification-agent/22060/2 "2019-01-23T16:00:08Z")
```auto INFO | 2019/01/23 04:57:27 | [alarm.Notification.Voice.CallManager.Agent] starting user agent [myAddress: 192.168.40.1, sipPort: 5060, userpart: 953012, domain: eu.sip.ssl7.net] INFO | 2019/01/23 04:57:27 | [alarm.Notification.Voice.CallManager.Agent] added datagram socket 192.168.40.1:5060/UDP INFO | 2019/01/23 04:57:27 | [alarm.Notification.Voice.CallManager.Agent] added 192.168.40.1:5060/UDP: net.sourceforge.peers.sip.transport.UdpMessageReceiver@4441f38a to message receivers INFO | 2019/01/23 04:57:27 | [alarm.Notification.Sip.VoIPstudio] Sip notification profile started successfully. ERROR | 2019/01/23 04:57:28 | [alarm.Notification.Voice.CallManager.Agent] Network is unreachable: Datagram send failed ERROR | 2019/01/23 04:57:28 | java.net.SocketException: Network is unreachable: Datagram send failed ERROR | 2019/01/23 04:57:28 | at java.net.DualStackPlainDatagramSocketImpl.socketSend(Native Method) ERROR | 2019/01/23 04:57:28 | at java.net.DualStackPlainDatagramSocketImpl.send(Unknown Source) ERROR | 2019/01/23 04:57:28 | at java.net.DatagramSocket.send(Unknown Source) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.transport.UdpMessageSender.sendBytes(UdpMessageSender.java:63) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.transport.MessageSender$KeepAlive.run(MessageSender.java:95) ERROR | 2019/01/23 04:57:28 | at java.util.TimerThread.mainLoop(Unknown Source) ERROR | 2019/01/23 04:57:28 | at java.util.TimerThread.run(Unknown Source) ERROR | 2019/01/23 04:57:28 | [alarm.Notification.Voice.CallManager.Agent] input/output error ERROR | 2019/01/23 04:57:28 | java.net.SocketException: Network is unreachable: Datagram send failed ERROR | 2019/01/23 04:57:28 | at java.net.DualStackPlainDatagramSocketImpl.socketSend(Native Method) ERROR | 2019/01/23 04:57:28 | at java.net.DualStackPlainDatagramSocketImpl.send(Unknown Source) ERROR | 2019/01/23 04:57:28 | at java.net.DatagramSocket.send(Unknown Source) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.transport.UdpMessageSender.sendBytes(UdpMessageSender.java:63) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.transport.UdpMessageSender.sendMessage(UdpMessageSender.java:52) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.transaction.NonInviteClientTransaction.start(NonInviteClientTransaction.java:121) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.core.useragent.InitialRequestManager.createInitialRequestEnd(InitialRequestManager.java:198) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.core.useragent.InitialRequestManager.createInitialRequest(InitialRequestManager.java:179) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.core.useragent.InitialRequestManager.createInitialRequest(InitialRequestManager.java:152) ERROR | 2019/01/23 04:57:28 | at net.sourceforge.peers.sip.core.useragent.UAC.register(UAC.java:96) ERROR | 2019/01/23 04:57:28 | at com.inductiveautomation.alarming.notification.sip.call.CallManager$RegistrationJob.run(CallManager.java:488) INFO | 2019/01/23 04:57:28 | [alarm.Notification.Voice.CallManager] Registration failed with message 'unknown [-1]' ``` Based on the errors in the logs, you’re either not talking to the SIP server on the right address/port (so we’re getting an unexpected message back) or the server isn’t set up to return the information Ignition’s looking for. ---
**Author:** ![jose.granero](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jose.granero/32/11190_2.png) [@jose.granero](https://forum.inductiveautomation.com/u/jose.granero)\ **Post date:** [January 25, 2019, 2:12pm UTC](https://forum.inductiveautomation.com/t/cloud-pbx-connection-issue-with-new-voip-notification-agent/22060/3 "2019-01-25T14:12:32Z")
Hi Paul, Eventually I managed to connect with the service, however now I’m getting the following error, no matter the voice I use either legacy or current, I’m working on V 7.9.10. com.inductiveautomation.alarming.notification.sip.content.scripts.NoCompatibleScriptOrVoiceException: No compatible voice found at com.inductiveautomation.alarming.notification.sip.profile.SipNotificationProfile$TtsScriptFactory.buildScript(SipNotificationProfile.java:289) at com.inductiveautomation.alarming.notification.sip.call.NotificationJob.run(NotificationJob.java:161) at com.inductiveautomation.alarming.notification.sip.call.CallManager$CallQueueConsumer.run(CallManager.java:639) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [January 25, 2019, 8:24pm UTC](https://forum.inductiveautomation.com/t/cloud-pbx-connection-issue-with-new-voip-notification-agent/22060/4 "2019-01-25T20:24:25Z")
Looks like you need to download one of the language-specific voice modules: [https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/103/0/voice-notification-downloads](https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/103/0/voice-notification-downloads) You’ll need to restart the gateway after installing the voice module. ---
**Author:** ![jose.granero](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jose.granero/32/11190_2.png) [@jose.granero](https://forum.inductiveautomation.com/u/jose.granero)\ **Post date:** [January 26, 2019, 11:25am UTC](https://forum.inductiveautomation.com/t/cloud-pbx-connection-issue-with-new-voip-notification-agent/22060/5 "2019-01-26T11:25:23Z")
Hi Paul, I already had a voice module installed, in particular the spanish one Sara, throwing always the same error, I’ve uninstalled it and tried with Katherine and it works perfectly, the problem is that I need the spanish module. ---
**Author:** ![jose.granero](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jose.granero/32/11190_2.png) [@jose.granero](https://forum.inductiveautomation.com/u/jose.granero)\ **Post date:** [January 28, 2019, 9:41pm UTC](https://forum.inductiveautomation.com/t/cloud-pbx-connection-issue-with-new-voip-notification-agent/22060/6 "2019-01-28T21:41:18Z")
Solved, I overlooked the language assigned to he user.