# Connecting to a Scale via TCPIP - Connection Dropout Issues

**URL:** <https://forum.inductiveautomation.com/t/connecting-to-a-scale-via-tcpip-connection-dropout-issues/83607>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [December 29, 2023, 3:51pm UTC](https://forum.inductiveautomation.com/t/connecting-to-a-scale-via-tcpip-connection-dropout-issues/83607 "2023-12-29T15:51:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Sam\_Oostendorp](https://avatars.discourse-cdn.com/v4/letter/s/49beb7/32.png) [@Sam\_Oostendorp](https://forum.inductiveautomation.com/u/Sam_Oostendorp)\
**Post date:** [December 29, 2023, 3:51pm UTC](https://forum.inductiveautomation.com/t/connecting-to-a-scale-via-tcpip-connection-dropout-issues/83607/1 "2023-12-29T15:51:31Z")

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I have two Hardy Scales communicating to my Igntion Gateway using Modbus TCP/IP. (PN#: HI4050-PM-AC-MD-N2-N3). I can successfully get a connection to these scales within the gateway. However, they periodically dropout briefly before regaining connection. This occurs even with a connection timeout of up to 45 seconds. Is it possible there is a setting which was missed in the configuration of these devices on the gateway that could be causing this?

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**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\
**Post date:** [December 29, 2023, 9:10pm UTC](https://forum.inductiveautomation.com/t/connecting-to-a-scale-via-tcpip-connection-dropout-issues/83607/2 "2023-12-29T21:10:35Z")

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Are you successfully reading data from the scales at regular intervals? Or just created a device connection.

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<div class="post-metadata">

**Author:** ![Sam\_Oostendorp](https://avatars.discourse-cdn.com/v4/letter/s/49beb7/32.png) [@Sam\_Oostendorp](https://forum.inductiveautomation.com/u/Sam_Oostendorp)\
**Post date:** [January 1, 2024, 10:53pm UTC](https://forum.inductiveautomation.com/t/connecting-to-a-scale-via-tcpip-connection-dropout-issues/83607/3 "2024-01-01T22:53:17Z")

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It successfully connects and we get data. The only issue is a periodic loss of connection on only 1/2 scales. They are configured the same way.

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<div class="post-metadata">

**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\
**Post date:** [January 1, 2024, 10:55pm UTC](https://forum.inductiveautomation.com/t/connecting-to-a-scale-via-tcpip-connection-dropout-issues/83607/4 "2024-01-01T22:55:02Z")

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Hmm, probably need to wireshark it then and upload your capture file here for further analysis.