# Device Connected but Tags Bad

**URL:** <https://forum.inductiveautomation.com/t/device-connected-but-tags-bad/103228>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [March 4, 2025, 6:29pm UTC](https://forum.inductiveautomation.com/t/device-connected-but-tags-bad/103228 "2025-03-04T18:29:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Zachary\_Sobie](https://avatars.discourse-cdn.com/v4/letter/z/ad7895/32.png) [@Zachary\_Sobie](https://forum.inductiveautomation.com/u/Zachary_Sobie)\
**Post date:** [March 4, 2025, 6:29pm UTC](https://forum.inductiveautomation.com/t/device-connected-but-tags-bad/103228/1 "2025-03-04T18:29:37Z")

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I have a Device which is showing Connected in the Gateway. However, when I attempt to create a tag the tag quality is Bad due to 'A low level communication error occured' I have tried refreshing the tags, deleting the old tags, but nothing works. Where can I look to help Diagnosis this issue?

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/b/9b67786f9a0088752f605edf35df027ab988d602.png)

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/4/34d2035b382703d20d99b10b36c469c64cd2d880.png)

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 4, 2025, 6:44pm UTC](https://forum.inductiveautomation.com/t/device-connected-but-tags-bad/103228/2 "2025-03-04T18:44:30Z")

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First, make sure you are using the correct driver. That looks like a status message from a legacy driver. Modern ControlLogix and CompactLogix devices need the Logix driver.

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<div class="post-metadata">

**Author:** ![Zachary\_Sobie](https://avatars.discourse-cdn.com/v4/letter/z/ad7895/32.png) [@Zachary\_Sobie](https://forum.inductiveautomation.com/u/Zachary_Sobie)\
**Post date:** [March 5, 2025, 1:16pm UTC](https://forum.inductiveautomation.com/t/device-connected-but-tags-bad/103228/3 "2025-03-05T13:16:00Z")

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Yes, that was it! I had recently flashed firmware on PLC to 20.19 and that puts me in the new driver category,