# Double aknowledgment in the alarm journal

**URL:** <https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346>\
**Category:** Ignition\
**Created:** [September 30, 2013, 5:18pm UTC](https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346 "2013-09-30T17:18:39Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![2Gi\_Technologie](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/2gi_technologie/32/3307_2.png) [@2Gi\_Technologie](https://forum.inductiveautomation.com/u/2Gi_Technologie)\
**Post date:** [September 30, 2013, 5:18pm UTC](https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346/1 "2013-09-30T17:18:39Z")

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Hi,

We use Ignition 7.6.3.  
We have an alarm with manual acking mode and our gateway is configured with 1 Live Event Limit.  
The problem has been observed in the alarm journal.

First case :  
In a cycle, active, cleared, active we have a system acknowledgment, great.

Second :  
In a cycle, active, user acknowledgment, and cleared, we have an additional acknowledgment inserted by the system with the same timestamp, event id and user when active state is up again.

Third :  
In a cycle, active, cleared and then user acknowledgment, we have an additional acknowledgment inserted by the system with the same timestamp, event id and user when active state is up again.

We don’t know why in second and third cases, we have two aknowledgment?

Regards

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**Author:** ![giovanni](https://avatars.discourse-cdn.com/v4/letter/g/7ea924/32.png) [@giovanni](https://forum.inductiveautomation.com/u/giovanni)\
**Post date:** [October 14, 2013, 1:22pm UTC](https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346/2 "2013-10-14T13:22:18Z")

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the repeated ack is a bug that will be fixed in 7.6.4, I solved this problem with a big white rectangle on system ack button

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**Author:** ![anna](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@anna](https://forum.inductiveautomation.com/u/anna)\
**Post date:** [October 14, 2013, 9:45pm UTC](https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346/3 "2013-10-14T21:45:51Z")

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giovanni, where is the information about it being a bug to be fixed in 7.6.4 come from?

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**Author:** ![giovanni](https://avatars.discourse-cdn.com/v4/letter/g/7ea924/32.png) [@giovanni](https://forum.inductiveautomation.com/u/giovanni)\
**Post date:** [October 16, 2013, 12:56pm UTC](https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346/4 "2013-10-16T12:56:17Z")

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I’m sorry I’m wrong, I understood other problem  
 ![:prayer:](https://us1.discourse-cdn.com/inductiveautomation/original/1X/e5a7e3b63facc151ea73e3b45db7bdb3d4bdc316.gif ":prayer:")

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**Author:** ![adolfo.rafael.martin](https://avatars.discourse-cdn.com/v4/letter/a/ac8455/32.png) [@adolfo.rafael.martin](https://forum.inductiveautomation.com/u/adolfo.rafael.martin)\
**Post date:** [July 17, 2017, 8:58pm UTC](https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346/5 "2017-07-17T20:58:31Z")

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I have the same issue. But, I’m using version 7.9.1 (64-bit).

Would I resolve this by upgrading?

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**Author:** ![Kleppe85](https://avatars.discourse-cdn.com/v4/letter/k/c4cdca/32.png) [@Kleppe85](https://forum.inductiveautomation.com/u/Kleppe85)\
**Post date:** [November 10, 2017, 9:19am UTC](https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346/6 "2017-11-10T09:19:38Z")

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Any news here? just noticed this aswell…! running 7.9.4 (64-bit)

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**Author:** ![pphillips](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@pphillips](https://forum.inductiveautomation.com/u/pphillips)\
**Post date:** [April 17, 2019, 8:06pm UTC](https://forum.inductiveautomation.com/t/double-aknowledgment-in-the-alarm-journal/7346/7 "2019-04-17T20:06:49Z")

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I’m running 7.9.10 on an Edge running Ubuntu and keep seeing this problem using the Acknowledge button on the Alarm Summary. The multiple acknowledgement was from a single click of the button, with only one alarm visible and selected.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/0/0f17016b290e053f6b23b0ac9d8d2efa56527e2a.png)