# EAM Remote Upgrade

**URL:** <https://forum.inductiveautomation.com/t/eam-remote-upgrade/51707>\
**Category:** Ignition\
**Created:** [October 7, 2021, 4:01pm UTC](https://forum.inductiveautomation.com/t/eam-remote-upgrade/51707 "2021-10-07T16:01:19Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![tim.schultz](https://avatars.discourse-cdn.com/v4/letter/t/71e660/32.png) [@tim.schultz](https://forum.inductiveautomation.com/u/tim.schultz)\
**Post date:** [October 7, 2021, 4:01pm UTC](https://forum.inductiveautomation.com/t/eam-remote-upgrade/51707/1 "2021-10-07T16:01:19Z")

</div>

I am trying to prepare a remote upgrade for an 8.1.5 system from an 8.1.10 EAM controller. When I try to send the ZIP to the 8.1.5 system, I receive an error on the controller:  
“Exception occurred on remote machine, message id =‘30277’, error code = GENERAL\_PROTOCOL\_EXCEPTION [100]”

On the remote machine, this is the error in the logs:

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/c/9c4445a07df6e7cbeb443c0138c85d7245ffa641.png)

Any suggestions?

---

<div class="post-metadata">

**Author:** ![wdougmiller](https://avatars.discourse-cdn.com/v4/letter/w/a9a28c/32.png) [@wdougmiller](https://forum.inductiveautomation.com/u/wdougmiller)\
**Post date:** [December 3, 2021, 9:18pm UTC](https://forum.inductiveautomation.com/t/eam-remote-upgrade/51707/2 "2021-12-03T21:18:21Z")

</div>

I had that same error yesterday. Initially EAM was giving me an “internal error” when I tried using a slimmed down zip file because the edge device didnt have enough space for the full one. I am guessing that EAM is checking if the file is a specific checksum?

Then I tried a test to push the zip file, as I knew there was enough space to hold the zip file, but not enough to extract it.

I got that general protocol error fairly quickly after starting the task. Too quick for it to have uploaded already.