# EAM Remote Upgrading not completing. Giving IOException in upgrade-assistant.log **URL:** \ **Category:** Ignition\ **Created:** [February 2, 2023, 8:37pm UTC](https://forum.inductiveautomation.com/t/eam-remote-upgrading-not-completing-giving-ioexception-in-upgrade-assistant-log/69368 "2023-02-02T20:37:19Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Cole\_Townsend](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cole_townsend/32/53149_2.png) [@Cole\_Townsend](https://forum.inductiveautomation.com/u/Cole_Townsend)\ **Post date:** [February 2, 2023, 8:37pm UTC](https://forum.inductiveautomation.com/t/eam-remote-upgrading-not-completing-giving-ioexception-in-upgrade-assistant-log/69368/1 "2023-02-02T20:37:19Z")
I have been trying to upgrade a gateway running on linux over EAM but I have been running into some issues that at first were not obvious. To begin, the updates zip file would successfully send and I would begin the upgrade from my main gateway. The gateway would receive the upgrade request, but the upgrade status would remain "Upgrade in progress" forever as follows: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/c/fc936cea1cfb432d73a0040a7d8bf2ba76e66c72.png) At the very least I feel that the IOException Error should somehow be communicated back to the originating gateway to let you know that the upgrade failed. After doing a little more digging I found where the zip file was being saved in the ignition directory and also found the log file for the upgrade process. It seems that I am getting an IOException Error when backing up the user-lib folder during the upgrade. Specifically getting a Permission Denied error when trying to read the README in jdbc-bundled. Here is a screen grab of the logs: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/0/f0dd2b111660560081a24d42ce94c4044dabe624.png) I tried recursively changing the permissions for the Ignition directory with the following command: _chmod -R 751 /Ignition-Directory_ I then tried the remote upgrade again without any changes in the error that I was getting. I am wondering if I am doing something wrong in setting the permissions for the directory or if there is something I need to change in the gateway to allow it to effectively make this upgrade. Anyone have any insight? ---
**Author:** ![Gurjot\_Sandhu](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/gurjot_sandhu/32/38368_2.png) [@Gurjot\_Sandhu](https://forum.inductiveautomation.com/u/Gurjot_Sandhu)\ **Post date:** [February 9, 2023, 10:42pm UTC](https://forum.inductiveautomation.com/t/eam-remote-upgrading-not-completing-giving-ioexception-in-upgrade-assistant-log/69368/2 "2023-02-09T22:42:33Z")
Hi [Cole\_Townsend](https://forum.inductiveautomation.com/u/Cole_Townsend), I suggest opening a ticket with IA Support [https://support.inductiveautomation.com/hc/en-us](https://support.inductiveautomation.com/hc/en-us) so they can properly assist you with this issue. ---
**Author:** ![Cole\_Townsend](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cole_townsend/32/53149_2.png) [@Cole\_Townsend](https://forum.inductiveautomation.com/u/Cole_Townsend)\ **Post date:** [February 14, 2023, 2:12am UTC](https://forum.inductiveautomation.com/t/eam-remote-upgrading-not-completing-giving-ioexception-in-upgrade-assistant-log/69368/3 "2023-02-14T02:12:47Z")
If anyone is wondering, the solution was to change the permissions for the user-lib directory inside the main ignition directory. I am unsure why my first attempt to do this did not work when I changed the permissions for the main directory. Possibly a user error or something. So for the user-lib directory, I changed the permissions with the following command: _chmod -R +rwx /Ignition-Directory/user-lib_ I am still a little unsure why this directory isn't set up with the correct permissions on gateway setup, I was told that "since Linux controls all of the permissions (not Ignition) you have to set permissions with chmod during the installation process." I imagine that the issue with the EAM task status getting stuck on "Upgrade in progress" is in fact a bug so I will have to submit that separately. I feel like this type of error should send a response back to the controller gateway at the least.