# EAM task waiting

**URL:** <https://forum.inductiveautomation.com/t/eam-task-waiting/110934>\
**Category:** Ignition\
**Created:** [September 24, 2025, 5:39pm UTC](https://forum.inductiveautomation.com/t/eam-task-waiting/110934 "2025-09-24T17:39:39Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![ryan.borkowski](https://avatars.discourse-cdn.com/v4/letter/r/a6a055/32.png) [@ryan.borkowski](https://forum.inductiveautomation.com/u/ryan.borkowski)\
**Post date:** [September 24, 2025, 5:39pm UTC](https://forum.inductiveautomation.com/t/eam-task-waiting/110934/1 "2025-09-24T17:39:39Z")

</div>

My “Collect Backup” task in EAM is currently stuck in waiting and I’m uncertain why. I’ve check the status of the agent- controller connection and it says it’s connected. Additionally, I have tried recreating the task, but it is still stuck. I have also checked the path to the archive. Any ideas on why the EAM task is stuck in waiting?

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/3/a3bd78a4337ecc5584f04aa66cb8a0751ffdbf5c.png)

Here is the error I get when the task runs:

 ![EAM error](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/1/716f30bdcedb6ba75ea5f3e1ffdc8b5f4924d682.png)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/1/11c72b91f1b2daf5facc0be2823402e1d56641a5.png)

---

<div class="post-metadata">

**Author:** ![ryan.borkowski](https://avatars.discourse-cdn.com/v4/letter/r/a6a055/32.png) [@ryan.borkowski](https://forum.inductiveautomation.com/u/ryan.borkowski)\
**Post date:** [September 24, 2025, 7:10pm UTC](https://forum.inductiveautomation.com/t/eam-task-waiting/110934/2 "2025-09-24T19:10:32Z")

</div>

Found the solution to my problem. Seems I had to completely uninstall and then reinstall the EAM controller and agents. Once I did that, the collect backup tasks started to execute.